Manager, Repair & Maintenance - South & Central

Richemont•Miami, FL

2d•Hybrid

About The Position

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. The R&M Manager will be responsible for overseeing the planning, coordination, and execution of all Repair & Maintenance (R&M) activities across boutiques in the SOUTH and CENTRAL regions. This role will manage the daily operations related to boutique upkeep, ensuring timely and effective maintenance to preserve Maison standards. Key responsibilities include day to day repair coordination, creation and execution of planned refresh calendar for each boutique, budget monitoring and vendor selection. The Manager of Repair and Maintenance will report directly to the Sr. Manager of Repair and Maintenance and will be based in Miami.

Requirements

Minimum of 5 years of experience in retail construction, operations or facilities management, preferably within a luxury environment.
Strong analytical and problem-solving abilities to effectively troubleshoot issues and develop practical solutions.
Strong time management skills with the ability to effectively prioritize tasks, follow-through on commitments, and have the ability to perform well under pressure while consistently meeting tight deadlines.
Availability to work full-time hours to meet business needs, including holidays, evenings, and weekends.
Flexibility and willingness to travel up to 40% for on-site projects.
Applicants must have valid work authorization for employment in the USA.

Nice To Haves

Knowledge of FEXA or other service platform is a plus.
Proficiency in CAD and Adobe Acrobat is preferred.
Dual English and Spanish speaking preferred.

Responsibilities

Coordinating R&M needs of boutiques and offices by managing relationships with vendors, as well as external and internal partners.
Oversee daily Repair & Maintenance operations for boutiques in the assigned region.
Collaborate with Store Planning and Visual Merchandising/Events teams to coordinate transversal projects and rollouts, including façade takeovers, seasonal installations, and IT/technology upgrades.
Ensure all work orders on the FM platform are reviewed and completed in a timely manner.
Coordinate and manage ad-hoc repair and maintenance interventions to uphold the Maison’s prestige across physical spaces.
Issue and track purchase orders (POs), manage invoices and payments, and update budget tools for all CAPEX and OPEX projects.
Partner with Store Planning and Procurement team to source appropriate vendors, execute contracts, and create buffer stocks for special elements and materials.
Conduct periodic market visits to assess maintenance and upkeep of boutiques, while providing local staff training on R&M protocols.
Develop and manage preventative maintenance schedules to reduce downtime and minimize unexpected repairs at boutique locations.
Provide regular updates on project statuses, including budget tracking, progress reports, and any potential risk of or delays.
Manage vendor and contractor relationships, negotiate terms as needed, and ensure the highest standards of service delivery.
Remain on-call to address emergency repair situations and provide swift solutions to minimize disruption to boutique operations.
Ensure all repair and renovation work adheres to company standards, local regulations, and safety requirements, with inspections conducted during and after project completion.