Manager, Regulatory Compliance
American Consumer Credit Counseling•Auburndale, MA
•$120,000 - $130,000•Hybrid
About The Position
The Manager, Regulatory Compliance is responsible for leading the day-to-day administration of ACCC's regulatory compliance program. Reporting to the Chief Compliance & Risk Officer, this position oversees regulatory licensing, filings, examinations, compliance monitoring, regulatory change management, policy administration, and compliance reporting. The role partners across the organization to ensure regulatory requirements are effectively implemented while supporting a culture of integrity and continuous improvement.
Requirements
- Bachelor's degree in Business, Finance, Public Administration, Risk Management, Compliance, Law, or related field.
- Five or more years of progressive regulatory compliance experience.
- Experience managing multi-state regulatory compliance programs.
- Strong analytical, project management, and communication skills.
Nice To Haves
- Financial services, banking, consumer finance, mortgage, credit counseling, or other regulated industry experience.
- Experience working directly with regulators and regulatory examinations.
- CRCM, CCEP, or similar certification.
Responsibilities
- Manage all state debt management licenses, charitable registrations, business registrations, and regulatory filings.
- Maintain the regulatory calendar and ensure timely renewals and reporting.
- Monitor federal and state regulatory developments and coordinate implementation.
- Conduct compliance monitoring and testing activities and track corrective actions.
- Coordinate regulatory examinations and responses to regulators.
- Draft and maintain compliance policies and procedures.
- Maintain the Compliance Management System (CMS), compliance inventory, and regulatory documentation.
- Review regulatory and consumer complaints and identify trends.
- Coordinate compliance training and awareness activities.
- Support third-party compliance reviews and due diligence.
- Prepare executive compliance metrics and reports for the CCRO.
Benefits
- Comprehensive health insurance including medical, dental, and vision coverage
- Medical and dependent Flexible Spending Account (FSA)
- Short-Term and Long-Term Disability; Life Insurance
- 401(k) retirement plan with company matching
- Paid time off and paid holidays
- Remote work flexibility
- Professional development and training opportunities
- Supportive team environment and mission-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
