Manager, Regional Operations - Hudson Valley, NY

Planet Fitness

22h•Onsite

About The Position

The Manager, Regional Operations will lead a region, with a minimum of 5 clubs, through driving the culture and living the values of the Planet Fitness organization. The Manager, Regional Operations will drive revenue and profitability, flawlessly executing Planet Fitness brand standards, developing talent, and promoting an exceptional member experience through dynamic and inspirational leadership. This is a field-based role covering the Hudson Valley, NY area.

Requirements

Willing and able to travel approximately 100% of the time; some nights and weekends required
3-5 years of multi-unit experience preferred with a customer-focused business
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and comfortable with the ability to learn new systems in quickly
Ability to prioritize multiple demands supported with strong time management skills
Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
Creative, progressive, thought leadership with the ability to influence at all levels of the organization
Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
Dedicated learner with a natural curiosity for consistent growth
Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
Cooperative team player with an upbeat, positive, “can-do” attitude!

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Develop and execute a workforce plan that supports an exceptional member experience.
Work closely with the Club Manager, HR, and their leader to ensure clubs are consistently staffed on all shifts.
Grow the team’s skills, knowledge, and abilities through targeted training programs and individualized development plans.
Execute a comprehensive talent management program that supports club growth through the identification of key talent, succession planning, and structured development plans.
Promote a high-performance culture through consistent mentoring and coaching of team members and managers, inclusive of performance evaluations. Find opportunities to recognize and reward great work.
Engage team members on club visits and identify ways to motivate and inspire their best work.
Ensure leaders can manage conflict in a timely, respectful, and fair manner.
Drive consistent results, club-to-club, using key performance indicators as a tool to optimize financial performance and profitability. Identify key wins and opportunities and present game plans at monthly business review sessions.
Manage a P&L; using key levers to drive revenue and reduce expenses.
Execute the regional marketing plan, including local marketing efforts.
Lead the opening of new, renovated, and relocated corporate locations. This includes pre-sale, staffing, training, and facilities management. Oversee capital expenses.
Drive operational excellence through consistent club surveys and coaching to ensure clubs are meeting Planet Fitness standards for safety, service, and cleanliness.
Demonstrate +1% customer service by resolving member services complaints in a timely manner.
Be proficient in all operations procedures and PF programs; including ABC, FRM, JobVite, DataTrak, PFU and CPR.
Prioritize and plan work through a transparent posting of a quarterly calendar that is inclusive of in-club visits and executing weekly, monthly, and quarterly routines.
Build a cross functional network of resources to best support the needs of the field.
Demonstrate awareness; adapt communication methods and styles to all levels within the organization and to club members.
Take the initiative and lead an organization through change initiatives.
Invest in your self-development through a structured development plan.
Lead through the lens of the Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, While Having Fun.