Manager, Redemption Optimization
About The Position
The Manager of Redemption Optimization is part of Hilton’s Pricing & Inventory Solutions team within its in-house Commercial Services organization. The role supports redemption strategy and capabilities, including performance monitoring and activation planning, across Hilton’s commercial functions. It is based at a corporate office in Dallas, Texas or McLean, Virginia, or can be remote. The manager oversees assigned redemption initiatives from planning through activation, monitoring, measurement, and final readout. The role develops initiative plans, readiness checklists, process documentation, and reusable program artifacts; reviews Commercial and Loyalty information; prepares initial analyses and decision-ready summaries; and identifies findings and questions for further review. The position partners across Pricing, Hilton Honors, Analytics, Digital, Technology, and hotel-facing operations, and escalates material risks or unclear ownership to the Director of Redemption Optimization.
Requirements
- At least three years of work experience in Pricing, Revenue Management, Loyalty, Commercial Strategy, Analytics, Product Delivery, Project Management, or a related field.
- Proficiency using Excel, including complex functions, and PowerPoint to analyze business information and communicate findings to varied audiences.
- Ability to travel up to 20% of the time.
Nice To Haves
- Experience in Hospitality, Loyalty Economics, Redemption Products, Hotel Pricing, Revenue Management, or Hilton Honors.
- Experience with experimentation, performance measurement, forecasting, financial analysis, or commercial impact assessment.
- Experience with JIRA, Confluence, MicroStrategy, SQL, Power Query, Power BI, or comparable work-management and analytical tools.
- Experience using approved Artificial Intelligence tools to organize information, accelerate analysis or documentation, and improve the clarity of business deliverables.
Responsibilities
- Manage projects from planning through activation, monitoring, measurement, and final readout, with clear plans, milestones, risks, dependencies, and decision dates.
- Develop initiative plans, readiness checklists, and process documentation that translate goals into work for analytical, operational, product, and technology partners.
- Review Commercial and Loyalty information, prepare initial analyses and decision-ready summaries, and identify findings or unresolved questions requiring further review.
- Coordinate deliverables across Pricing, Hilton Honors, Analytics, Digital, Technology, and hotel-facing operations.
- Facilitate working sessions, prepare agendas and pre-reads, capture actions, and escalate material risks or unclear ownership to the Director with concise context and practical options.
- Own assigned redemption initiatives and capabilities, including integrated project plans, launch readiness, quality assurance, monitoring, materials, measurement coordination, and documented recommendations for Director and Leadership review.
- Create reusable program artifacts, including requirements, analytical intakes, performance readouts, decision logs, strategies, and source-of-truth documentation.
Benefits
- Hilton Go Hilton travel program with 110 nights of discounted travel and room rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Mental health resources, including counseling and support through the Employee Assistance Program.
- Paid time off.
- Health and welfare benefits, including health plans, dental coverage, and vision coverage.
- Retirement plans.
- Eligible participation in the Hilton Annual Incentive (Bonus) Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
