Manager, Recreation Services - Student Success
About The Position
WashU's Division of Student Success seeks an entry level recreational professional for the position of Manager, Recreation Services. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position will support the front-line, customer-facing operations of the Sumers Recreation Center including, but not limited to, greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. This individual will also maintain the online profiles of the Office of Recreation including the website, mobile app, and social media channels. This role scheduled days are Sunday - Thursday.
Requirements
- Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
- First Aid CPR/AED - American Red Cross
- Customer Service (2 Years)
Nice To Haves
- Master’s degree and four years of experience in customer service related field.
- Experience using Innosoft Fusion or related member management system.
- Supervisory experience managing and developing diverse student populations.
- Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.
- Excellent planning and organization skills.
- Excellent decision making and prioritizing skills.
- Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.
- Strong conflict management skills.
- Strong team work skills.
- Demonstrated competency in helping to meet program objectives, assessment, and helping to establish program priorities.
- Experience with web site management.
- Proficient in the use of social media platforms.
Responsibilities
- Provide a professional presence at the main entrance to the Athletics & Recreation Department.
- Greet members and visitors, answer phone calls, provide facility tours and enforce department and facility policies.
- Professionally execute membership transactions for the Sumers Recreation Center as well as completing daily revenue deposits.
- Supervise, train and evaluate 30-40 student workers at the membership desk.
- Manage the website, mobile app and social media channels for the Office of Recreation.
- Perform other duties as assigned.
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- 4 weeks of caregiver leave to bond with your new child.
- Family care resources are also available for your continued childcare needs.
- Adult care resources.
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
