Student Success Program Manager

Stepful • New York, NY

3d • $63,000 - $74,000 • Remote

About The Position

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most.

Requirements

• 3+ years in operations, program coordination, or workforce/staffing operations
• Experience managing scheduling across a distributed workforce — instructors, contractors, tutors, or shift workers
• Strong tool-builder in Google Sheets and/or Airtable.
• Ability to work closely with the hiring manager during a fast-moving leave coverage period, including multiple weekly check-ins and operational planning sessions
• Excellent async communicator who can coordinate across multiple teams using Slack
• Comfortable operating with SOPs in hand but limited ramp time — this role starts fast
• Willingness and ability to work a EST time zone schedule, Monday through Friday

Nice To Haves

• Ability to use Claude CoWork is strongly preferred
• Healthcare or education workforce experience is a plus, not required.
• Start-up experience is a plus, not required

Responsibilities

• Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time
• Coordinate sub coverage when instructors are unavailable, maintaining continuity for students
• Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time
• Own cohort setup operations, ensuring every program is configured and ready to launch without friction
• Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise
• Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students
• Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone
• Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development
• Assess coach quality and provide constructive guidance on how they can best support students
• Track student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates
• Run weekly or biweekly cohort-specific task force meetings to assess progress and hit success metrics
• Proactively maintain data and reports to support the client success team
• Communicate with enterprise partners on student progress

Benefits

• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including: Guidance of 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed