Manager Quality

GENERAL ROBOTICS (a SIG SAUER Company)•Portsmouth, NH

About The Position

The Manager, Quality administers the company’s quality management system and oversees product and process quality for an assigned value stream or functional area, including supervision of personnel. The role guides and directs exempt and/or non-exempt employees involved in various operations and functions, and collaborates with Manufacturing Engineering, Supply Chain, Production, Marketing, company leadership, and other Quality team members. The position serves as the main Quality point of contact for its assigned area and supports planning, budgeting, staffing, operational effectiveness, and compliance with organizational policies, safety requirements, and applicable laws. The manager reviews inspection data, investigates issues, leads root-cause problem solving, coordinates with customers and suppliers, and supports continuous improvement and company performance metrics.

Requirements

Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering, or another STEM discipline.
7–10 years of related experience.
Ability to convey ideas and information clearly, concisely, and accurately, both verbally and in writing.
Intermediate knowledge of MS Word, Excel, PowerPoint, and MRP systems such as Oracle.
Working knowledge of Geometric Dimensioning and Tolerancing (GD&T) and metrology concepts.
Detailed knowledge of components, assemblies, and product form, fit, and function.
For machine shop areas, extensive knowledge and experience in contemporary manufacturing and manufacturing quality practice.
Basic knowledge of statistics and quality management concepts, including causes of quality issues.
Ability to build cross-functional teams to identify and analyze root causes of quality issues and recommend appropriate corrective action.
Ability to present information effectively in one-on-one and small-group situations to customers, suppliers, and fellow employees.
Ability to lift up to 25 pounds.
Must wear required Personal Protective Equipment (PPE) where required.
Must comply with work exposure EH&S training requirements and SIG SAUER Inc. Security Mandates.

Responsibilities

Supervise Quality personnel assigned to a value stream or functional area, ensuring compliance with organizational policies, applicable laws, safety requirements, and PPE requirements.
Serve as the main point of contact for the assigned area and assist with budget preparation and work planning; may directly manage Quality Supervisors.
Interview, hire, and train employees.
Plan, assign, and direct work; appraise performance, reward and discipline employees, address complaints, and resolve problems.
Ensure area documentation is current, relevant, and available at points of use; ensure personnel are trained to requirements and activity transactions, such as work orders, are completed properly and on time.
Ensure product flows efficiently and effectively through the value stream or functional area and that protocols and procedures are followed.
Develop or champion appropriate metrics to monitor performance.
Review inspection data to ensure integrity and perform data analysis as needed.
Use product knowledge to investigate problems and identify root causes, including issues related to internal and external customer complaints.
Communicate and collaborate with applicable functional departments regarding problems and corrective actions.
Use Quality personnel effectively, making them available for testing, screening, assembly, cross-training, and other needs as appropriate.
Coordinate with customer, supplier, and third-party quality functions to address quality-related issues.
Supervise problem-solving teams addressing internal and supplier quality failures using contemporary problem-solving processes and data-driven approaches.
Assist with the development and maintenance of broader company key performance indicators.
Engage in continuous improvement projects and tasks.
Participate in and sustain 5S standards.
Follow required safety and ISO procedures.
Perform miscellaneous duties as assigned.