Manager - Quality

United Airlines•Chicago, IL

44d•$102,220 - $133,194

About The Position

The Quality Engineer Manager of Information Technology at United Airlines is responsible for day-to-day supervision and direction of QE Engineers, including onsite and offshore quality engineering professionals, and ensuring they manage and own their deliverables. The role governs quality efforts across multiple projects or large programs with multiple testing tracks, and partners with application teams and leadership to promote quality practices and improve TMMi test maturity. The manager oversees functional and non-functional testing, including agile, integration, end-to-end, performance, stress, and endurance testing. They address complex challenges such as test automation limitations, late QA builds, scope changes, emergency changes, and shifting priorities. The role also drives GenAI innovation and efficiencies from proof of concept through implementation, improves QE practices across the deployment lifecycle, and partners with application DevOps teams to build CI/CD pipelines for sanity, integration, and regression testing in QA and production environments. The position also involves resolving people and project issues, making recommendations, and escalating matters to senior management when needed.

Requirements

Bachelor's degree.
Bachelor's degree in Computer Science, Information Technology, or a similar field.
At least 4 years of Quality Engineering experience managing large enterprise programs.
At least 3 years of experience implementing a test automation framework.
At least 3 years of experience supporting release automation (CI/CD) and application performance testing.
Willingness and ability to travel domestically and internationally up to 10%.
Listening, communication, partnership, and negotiation skills.
Programming experience with Java, Selenium, and SQL.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

TMMi (Test Maturity Model Integration) certification and/or knowledge.
CSTE or other test automation-related certifications.
Previous airline experience.
Experience with test management tools such as TFS, Jira, and Microsoft Test Management.
Experience with automation tools such as Ready API, SOAPUI, Rest Assure, SeeTest, or other tools for automating APIs, UI, and mobile applications.
Understanding of cloud, distributed, microservice, mainframe, and desktop-based technology; AWS is preferred.
Understanding and/or implementation experience with GenAI testing technologies.

Responsibilities

Supervise and direct QE Engineers, including onsite and offshore quality engineering professionals, and ensure they manage and own their deliverables.
Govern quality efforts across multiple projects or large programs involving multiple testing tracks and applications.
Oversee functional and non-functional testing, including agile, integration, end-to-end, performance, stress, and endurance testing.
Develop creative solutions to complex issues such as technical limitations in test automation, late QA build delivery, scope creep, emergency changes, and shifting priorities.
Drive GenAI innovations and efficiencies from proof of concept through implementation across Digital Technology.
Develop and implement strategies to improve QE practices from pre-deployment through post-deployment, including gating criteria, in-sprint test automation, and tooling.
Partner with application DevOps teams to build CI/CD pipelines for sanity, integration, and regression tests in QA and production environments.
Research and resolve people and project issues, provide recommendations, and escalate to senior management as needed.