Manager - Quality Management - FT - Days - MHP

Memorial Healthcare • Pembroke, MA

13d

About The Position

The Manager of Quality Management oversees activities and resources related to quality, performance improvement, patient safety, and compliance with accreditation and licensure requirements. The role supports quality improvement and drives quality results in the area of responsibility, aligning work with Memorial Healthcare System’s mission and pillars.

This position supports continual readiness for accreditation surveys, helps develop and implement quality management goals and standards, and serves as a resource on regulatory and accreditation compliance. It also helps manage department operations and quality-control objectives, monitors quality indicators, and facilitates meetings and education so teams can use quality data to improve performance. The manager oversees staffing activities and related employee development.

Requirements

• Graduate of an accredited Registered/Professional Nursing program or a bachelor's degree in a job-related field.
• Florida state Registered Nurse (RN) license.
• Two years of experience in a healthcare environment.
• Two years of leadership experience.
• Critical-thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• Experience in quality management, performance improvement, patient safety, or a related field.
• Certified Professional in Healthcare Quality (CPHQ).
• Certified Professional in Patient Safety (CPPS).

Responsibilities

• Monitor staffing activities, including hiring, orientation, evaluation, disciplinary actions, and continuing education initiatives.
• Assist with continual readiness for accreditation surveys.
• Assist with developing and implementing Quality Management goals, plans, and standards consistent with clinical, administrative, regulatory, legal, and ethical requirements.
• Act as a resource for compliance with regulatory and accreditation standards.
• Participate in quality and safety activities to ensure compliance with state, federal, and accreditation requirements and standards.
• Assist with managing and evaluating department operations, including information technologies, service-level determination, and complaint management, to achieve performance and quality-control objectives.
• Assess and report quality-indicator outcomes as appropriate to the facility and line of service.
• Facilitate meetings and education to help areas of responsibility use quality data for ongoing quality improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager