Manager Quality Engineering

Philip Morris•Wilson, NC

3d•Onsite

About The Position

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re transforming our business and building our future on one clear purpose – to deliver a smoke-free future. This role will provide on-floor quality support for Reduced Risk Products, ensuring compliance with PMI standards. It involves overseeing self-inspection activities, supporting investigations and root cause analysis for non-conformities, and ensuring timely resolution of product and material issues. The role also includes assisting in the creation and review of quality documents, developing and implementing quality improvement initiatives, monitoring costs, and resolving critical consumer complaints. A key aspect of this position is leading and developing a skilled team, creating qualification matrices and training pathways, and facilitating collaboration across Quality Systems and cross-functional teams.

Requirements

Master’s degree in Chemistry, Biological Sciences, Physical Sciences, Engineering, or equivalent experience.
5+ years of quality engineering experience in tobacco, food, pharmaceutical, or similar FMCG industries.
Strong knowledge of manufacturing processes and Quality Management Systems (QMS).
Proficiency in ISO, GMP, GCP, ICH, and GLP standards.
Advanced IT skills, particularly MS Office.

Nice To Haves

FDA inspection experience is a plus.

Responsibilities

Uphold PMI standards, legal requirements, and Environmental, Health, Safety, and Sustainability (EHSS) guidelines.
Provide on-floor quality support for Reduced Risk Products, ensuring compliance with PMI standards.
Oversee self-inspection activities using sampling plans, Statistical Process Control (SPC), and digital tools such as Zoom QC.
Support investigations, risk assessments, and root cause analysis for product and process non-conformities using IOS problem-solving tools.
Ensure timely resolution of product and material non-conformities through NC-CAPA processes.
Approve or reject non-conformities and action plans as required.
Assist in creating and reviewing procedures, work instructions, and quality documents.
Provide recommendations that support performance objectives and continuous improvement.
Develop and implement quality improvement initiatives using IOS tools to improve quality, reduce costs, and enhance processes.
Monitor LOGD costs for semi-finished and finished goods, ensuring timely screening, decisions, and cost booking.
Resolve critical consumer complaints with a focus on customer satisfaction and process impact assessment.
Lead and develop a skilled, motivated team aligned with PMI's leadership model.
Develop qualification matrices and training pathways for all roles.
Facilitate collaboration across Quality Systems and cross-functional teams to enhance organizational effectiveness.