Quality Engineering Manager

Everest Search Partners•Newark, CA

13h

About The Position

The Quality Engineering Manager leads the Quality Engineering organization and drives quality excellence across PCBA and Box Build manufacturing operations. The role oversees customer quality, manufacturing quality, quality systems compliance, and continuous improvement to ensure products meet customer, regulatory, and company requirements. The manager serves as a key liaison among customers, operations, engineering, and quality teams to improve manufacturing performance and customer satisfaction. The position leads customer quality concerns and investigations, quality engineering support for manufacturing processes, quality management system compliance and audits, team development, and data-driven improvement initiatives. It supports SMT, Through-Hole, Box Build, Functional Test, Final Inspection, and New Product Introduction activities.

Requirements

Bachelor's degree in Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline.
Minimum 8 years of quality experience within an EMS manufacturing environment.
Minimum 3 years of leadership or management experience in quality.
Strong experience supporting PCBA and Box Build manufacturing operations.
Demonstrated customer-facing quality management experience.
Proven success leading corrective action programs, quality system compliance, and continuous improvement initiatives.

Nice To Haves

ASQ Certified Quality Engineer (CQE), Certified Quality Manager (CQM), or equivalent certification.
Lean Six Sigma Green Belt or Black Belt certification.
Working knowledge of IPC-A-610, J-STD-001, and IPC-7711/7721 standards.

Responsibilities

Serve as the primary escalation point for customer quality concerns and complaints.
Lead root cause investigations and corrective actions using 8D methodology.
Manage customer audits, quality reviews, and performance scorecards.
Improve customer DPPM, RMA performance, and customer satisfaction.
Lead quality engineering activities supporting SMT, Through-Hole, Box Build, Functional Test, and Final Inspection processes.
Drive defect reduction, yield improvement, and process capability initiatives.
Ensure compliance with IPC standards, customer specifications, and internal workmanship requirements.
Support NPI activities to ensure quality readiness.
Maintain compliance with applicable quality management systems, including ISO 9001, ISO 13485, AS9100, and IATF 16949.
Oversee internal, customer, and third-party certification audits.
Manage CAPA programs and ensure timely closure of quality issues.
Monitor quality metrics and implement actions to achieve business objectives.
Lead and develop Customer Quality Engineers, Manufacturing Quality Engineers, Supplier Quality Engineers, NPI Quality Engineers, Quality Supervisors, and Quality Technicians.
Establish performance goals, training plans, and career development opportunities.
Foster a culture of accountability, continuous improvement, and customer focus.
Lead Lean Six Sigma and quality improvement projects.
Reduce Cost of Poor Quality, scrap, and rework.
Improve First Pass Yield and overall operational effectiveness.
Use data-driven methodologies to identify and implement process improvements.