Manager, Quality Assurance

CoreCivic•Youngstown, OH

About The Position

The Manager, Quality Assurance manages facility quality assurance, including audits, inspections, data gathering and analysis, reporting, training, and communication. The role develops, reviews, edits, and oversees implementation of facility policies, procedures, and corrective action plans, using operational data and ensuring compliance with company policies, contractual requirements, and applicable accreditation standards. The Manager works with facility leadership, department managers, the Facility Support Center (FSC), and contracting agencies to improve facility performance and maintain effective communication. The position conducts audits and inspections of facility operations and maintenance, helps departments identify root causes and validate corrective actions, and keeps the facility prepared for American Correctional Association (ACA) audits. It also maintains ACA files and facility records, reviews reports, and collaborates with FSC Legal on lawsuits and related records or hearings. The position exercises a high degree of independence and professional judgment while following established policies and procedures. It may supervise and train Quality Assurance department staff, direct and review assignments, and may require domestic U.S. travel.

Requirements

Bachelor's degree from an accredited college or university in criminal justice, corrections, social or behavioral science, quality assurance, business administration, or a related field; additional relevant experience may substitute for education on a year-for-year basis.
Two years of experience in corrections, quality assurance, accreditation, or a related field.
Excellent written communication skills and analytical ability.
Proficiency in Microsoft Office applications or similar software.
Valid driver's license.
Must be at least 18 years of age.

Responsibilities

Manage quality assurance audits, inspections, data gathering and analysis, reporting, training, and communication.
Develop, review, edit, and oversee implementation of facility policies, procedures, and corrective action plans.
Ensure ongoing facility compliance with company policies and procedures and contractual requirements.
Collaborate with facility management, department managers, FSC, and contracting agencies on policies, procedures, accreditation standards, and contractual compliance.
Build working relationships with contracting agencies and maintain consistent communication between the facility and those agencies.
Audit and inspect facility operations and maintenance and recommend improvements to efficiency and the quality of organization, security, operations, services, programs, and budget.
Assist department heads in developing, reviewing, implementing, and validating corrective action plans, ensuring root causes are addressed and corrective actions are effective.
Conduct regular inspections to ensure ACA audit readiness and collect, prepare, review, and maintain facility ACA files.
Collaborate with facility department heads on Quality Assurance inquiries.
Provide direction and advise on best practices using experience, data, contractual standards, and company policies and procedures.
Compile, prepare, and maintain standard operating records and reports as required by management, policies, procedures, regulations, laws, accreditation standards, or contracts.
Review staff reports and records and process documents accurately and promptly.
Collaborate with FSC Legal to review and respond to lawsuits, provide related facility records, and attend court or administrative hearings as necessary.
Use independent judgment to meet the position's responsibilities and perform its duties.
May supervise and train Quality Assurance department staff and direct, coordinate, and review work assignments.