Manager, Quality Assurance

Core Civic•Youngstown, OH

4d•$60,000 - $64,000

About The Position

The Manager, Quality Assurance manages the facility’s quality assurance activities, including audits, inspections, data gathering and analysis, reporting, training, and communication. The role develops, reviews, edits, and oversees implementation of facility policies, procedures, and corrective action plans, using operational data to support ongoing compliance with company policies, contractual requirements, and applicable accreditation standards. The Manager collaborates with facility management, department managers, the FSC, and contracting agencies to formulate and implement policies and procedures and maintain strong working relationships and consistent communication. The position evaluates facility operations and maintenance, recommends improvements, supports department heads in developing and validating corrective action plans, and conducts regular inspections to maintain ACA audit readiness. It also maintains facility ACA files and provides guidance on quality assurance inquiries and best practices. The role prepares and maintains operating records and reports, reviews staff reports and documents, and works with FSC Legal on lawsuits, related records, and court or administrative hearings as necessary. The Manager exercises independent judgment while following company and facility policies and procedures. The position may supervise and train Quality Assurance department staff and coordinate their work assignments. Domestic U.S. travel may be required.

Requirements

Bachelor's degree from an accredited college or university in criminal justice, corrections, social or behavioral science, quality assurance, business administration, or a related field; additional relevant experience may substitute for the education requirement year for year.
Two years of experience in corrections, quality assurance, accreditation, or a related field.
Excellent written communication skills and analytical ability.
Proficiency in Microsoft Office applications or similar software applications.
Valid driver's license.
Must be at least 18 years of age.

Responsibilities

Manage quality assurance activities, including audits, inspections, data gathering and analysis, reporting, training, and communication.
Develop, review, edit, and oversee implementation of facility policies, procedures, and corrective action plans.
Collaborate with facility management, department managers, FSC, and contracting agencies to formulate, revise, and implement compliant policies and procedures.
Develop working relationships with contracting agencies and maintain consistent communications between the facility and those agencies.
Conduct audits and inspections of facility operations and maintenance and recommend improvements to efficiency and quality across organization, security, operations, services, programs, and budget.
Coordinate with department heads to develop, review, implement, and validate corrective action plans, ensuring root causes are addressed and actions are effective.
Conduct regular inspections to ensure ACA audit readiness; collect, prepare, review, and maintain facility ACA files.
Collaborate with department heads on quality assurance inquiries and provide direction and best-practice guidance.
Compile, prepare, and maintain required operating records and reports; review staff-produced reports and records and process documents in a timely manner.
Collaborate with FSC Legal to review and respond to lawsuits, provide related facility records, and attend court or administrative hearings as necessary.
Use independent judgment and professional administrative skills while applying established company and facility policies and procedures.
May supervise and train Quality Assurance department staff; direct, coordinate, and review work assignments.
Travel domestically within the United States as required.