Manager, Quality Assurance

Starface World

31d•$90,000 - $115,000•Remote

About The Position

Starface is seeking a Manager, Quality Assurance to support our global quality systems, compliance and product integrity as we continue to expand our portfolio and elevate our consumer experience. This role is heavily focused on quality assurance, including product testing, technical packaging, supplier quality management, non-conformance investigations, and continuous improvement initiatives. This role reports to the Head of Operations, partnering closely with Product Development, Logistics, Packaging, Regulatory, Creative, and Customer Experience teams to ensure our products meet Starface’s high standards for safety, performance, packaging quality, and consumer satisfaction.

Requirements

BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
4+ years of experience in quality assurance roles within cosmetics, OTC, or medical device environments and understand FDA requirements
Strong experience and a deep understanding of technical packaging validation and testing processes
Experience with QMS systems (document control, SOPs, change control)
Experience with product testing (stability, compatibility, AQL, surveillance)
Strong working experience in supplier quality, audits, and compliance management
Non-conformance investigations, CAPA, root-cause analysis experience
Experience working with ERPs (Netsuite ideal but not required)
Supported complaints handling, trending, and adverse event reporting
Ideally, experience working in a manufacturing environment and with production teams (processing, packaging, assembly)
Highly organized, detail-oriented, and effective at balancing accuracy with fast timelines
Excel in cross-functional project management and transparent communication
Proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges before they arise
Translate complex quality and regulatory requirements into clear, actionable guidance
Comfortable operating in ambiguity and pride yourself on ‘figuring it out.’

Nice To Haves

Experience in the beauty and wellness industry
Regulatory experience
NetSuite (ERP)
Greenlight Guru (QMS)
Experience with intelligence platforms (e.g. building dashboards & KPI reporting)
Located in the Los Angeles, CA area for periodic site visits

Responsibilities

Oversee the Starface quality management system (QMS) and ensure execution of all quality control and compliance requirements
Write and maintain quality SOPs, policies and standards; manage document control, change management and periodic document reviews
Maintain Product Information Files (PIFs)
Keep quality records current in the QMS (specs, COAs, ILs, SDS, test results, lot codes, shelf life/PAO)
Train cross-functional teams on quality requirements and document training
Lead the annual Quality Management Review and quarterly Quality Steering; report quality KPIs to leadership
Prepare for and host quality audits and FDA inspections; run internal audits and the annual mock recall
Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing.
Manage external 3PL lab relationships and any external testing coordination including test submissions, tracking, testing reviews, and invoice approvals
Establish and maintain AQL standards and support factories in meeting Starface requirements.
Review and approve finished goods, raw material, and bulk COAs, test reports, batch records, and release documentation as applicable.
Review and approve pre-production, first-production and in-line samples and pre-assembly photos against specs, artwork and standards; disposition lots and manage quality holds
Set up, execute and approve line trials; track first productions for new launches
Own quality gates in the NPD stage-gate process with PD and Operations
Book and manage third-party inspections (e.g., Factored Quality); define sampling plans and rework procedures
Maintain production color/print standards, rangeboards and retained samples
Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic / skincare / beauty experience preferred).
Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability.
Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production.
Develop Finished Good Quality specifications for all new products and maintain specifications for all existing products including pack redesign updates, testing requirements and methods, dimensions, etc.
Manage supplier quality programs, including onboarding, qualification, technical transfers to new or secondary-source suppliers, and ongoing performance evaluation of manufacturers, fillers, and material suppliers.
Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up.
Establish and maintain supplier quality metrics and develop corrective action plans as needed.
Manage licensor quality compliance (e.g., Disney factory audits and documentation)
Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams.
Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs.
Identify trends and develop proactive strategies to prevent quality issues before they arise.
Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses.
Lead quality review of escalation cases and manage adverse event reporting processes.
Translate consumer insights into actionable product or process improvements.
Maintain up-to-date product registrations (MoCRA compliance, OTC drug listings, and medical device establishment and product listings)
Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations.
Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.).
Provide updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.).