Manager, Quality Assurance

Availity

7d•Remote

About The Position

The QA Manager is responsible for the oversight of multiple teams tasked with continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate test results, prepare change requests, and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers/owners, and system analysts for test planning, test automation and execution, and product validation. As part of the manager role, you will be responsible for attending Agile ceremonies and mentoring as well as being an escalation point to the quality assurance analysts/engineers on your team, approving PTO requests, assisting with recruitment and onboarding of new associates, and collecting data for the Quality Organization. Sponsorship, in any form, is not available for this position. Location: Remote, US Why would you want to work on this team: You want to work on a high‑transactional platform that directly impacts patient experience, where quality and reliability truly matter You are excited to be part of a team that continually improves processes and enhances platform capabilities You have a passion for leadership and helping others grow, whether through formal leadership or influence You solve problems pragmatically — incorporating stakeholder input when needed, but decisively moving forward and owning results You are a quality evangelist who is passionate about delivering high‑performing, functional software to the healthcare industry

Requirements

Bachelor's degree in computer science or related field, or equivalent work experience.
10+ years of experience in business and/or systems testing
3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
5+ years of experience leading teams and delivering products in an Agile environment, including managing high performing lead level roles.
Prior experience as a QA Supervisor/Manager is required
Expert understanding of testing techniques, including functional, integration, performance, and regression testing
Proven excellence and prior success defining quality strategy, standards, and governance that influence stakeholders to drive their adoption across multiple teams
Experience owning hiring decisions, performance management, and career development for QA analysts/engineers, including effective one on ones, goal setting, and succession planning
Experience with strategic resourcing, headcount, and capacity planning across multiple teams and competing priorities
Working knowledge and administration of test management tools and automated testing tools (e.g., test case management, execution reporting, defect tracking).
Experience in cross-functional leadership and influence — acting as a bridge between product, engineering, and quality to drive outcomes
Strong organizational skills including project tracking, prioritization, and attention to detail
Experience contributing to a culture of recognition and accountability (e.g., supporting fair recognition and accurate and honest performance feedback)
Proficiency in reading and writing JavaScript, Python, C# (or similar languages used for test automation and tooling)
Hands-on experience reviewing, modifying, and troubleshooting automation code built with Cucumber and Selenium WebDriver
Comfort working within an IDE (VS Code, Eclipse, or similar) to run, debug, and maintain automated tests
Agile work planning tools (JIRA or similar tools for backlog management, sprint planning, and work tracking)
Source‑control change management software (GitLab, Git, or similar Git‑based version control systems)
Test management software (TestRail or similar)
Continuous integration tools (GitLab CI for pipeline execution and test integration)
Application performance management (New Relic, Splunk, or similar monitoring and observability tools)
Database validation (SQL/MySQL for backend validation, test data verification, and defect analysis)
Understanding of cloud concepts (AWS, Azure including environments, deployments, and cloud‑hosted architectures)
Strong problem-solving skills demonstrated by analyzing test failures, reviewing logs, stack traces, and CI pipeline output to determine root cause
Experience using AI-assisted developer tools (e.g., Amazon Q Developer / Kiro /Copilot-style tools) inside and outside of an IDE to accelerate work such as drafting test scenarios, generating automation scaffolding, refactoring code, and debugging failures, code reviews — with human verification and sound engineering judgment
Ability to use AI effectively to create lightweight efficiency tools (scripts, helpers, utilities) that improve team throughput and streamline reporting
Demonstrated ability to mentor others on practical AI usage: prompting discipline, validation habits, and safe application to day-to-day QA work
Comfortable using AI to summarize meetings, objectives, test logs and code failures, propose fixes, and speed up analysis — while ensuring outputs are explainable and verified before adoption

Nice To Haves

Healthcare industry experience is a bonus

Responsibilities

Responsible for managing multiple agile teams in their execution and management of the quality processes at Availity.
Program level quality planning
Staffing assignments, coaching, and management
Test planning and execution
Cross organizational collaboration and communication to ensure quality driven outcomes
Focus on growth of the team members while driving best in class quality program deliverables
Drive test automation initiatives and use of AI to accelerate organizational and individual efficiencies
Demonstrate ownership for product quality and team advancement

Benefits

competitive salary
bonus structure
generous HSA company contribution
healthcare
vision
dental benefits
401k match program
unlimited PTO for salaried associates
9 paid holidays
reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.