Manager, Quality Assurance
About The Position
The Manager, Quality Assurance manages facility quality assurance activities, including audits, inspections, data collection and analysis, reporting, training, and communication. The role develops, reviews, edits, and oversees implementation of facility policies, procedures, and corrective action plans, and ensures continuing compliance with company policies, contractual requirements, and accreditation standards. The Manager works with facility management, department heads, the Facility Support Center (FSC), and contracting agencies to improve facility operations and maintain communication. The position supports ACA audit readiness, maintains facility ACA files and required records, reviews staff reports, and assists with responses to lawsuits and participation in court or administrative hearings as needed. The role may supervise and train Quality Assurance staff and may require domestic U.S. travel.
Requirements
- Bachelor's degree from an accredited college or university in criminal justice, corrections, social or behavioral science, quality assurance, business administration, or a related field; additional relevant experience may substitute year for year for the education requirement.
- Two years of experience in corrections, quality assurance, accreditation, or a related field.
- Excellent written communication skills and analytical ability.
- Proficiency in Microsoft Office applications or similar software applications.
- Valid driver's license.
- Must be at least 18 years of age.
Responsibilities
- Manage facility Quality Assurance activities, including audits, inspections, data gathering and analysis, reporting, training, and communication.
- Develop, review, edit, and oversee implementation of facility policies, procedures, and corrective action plans.
- Ensure ongoing facility compliance with company policies and procedures, contractual requirements, and accreditation standards.
- Collaborate with facility management, department managers, FSC, and contracting agencies to formulate, revise, and implement policies and procedures.
- Develop working relationships with contracting agencies and maintain consistent communication between the facility and those agencies.
- Conduct audits and inspections of facility operations and maintenance and recommend improvements to efficiency and the quality of organization, security, operations, services, programs, and budget.
- Coordinate with department heads to develop, review, implement, and validate corrective action plans that address root causes and are effective.
- Conduct regular inspections to ensure the facility is ready for ACA audits, and collect, prepare, review, and maintain facility ACA files.
- Collaborate with facility department heads on Quality Assurance inquiries and advise on best practices using experience, data, contractual standards, and company guidance.
- Compile, prepare, and maintain current standard operating records and reports required by management, policies, procedures, regulations, laws, accreditation standards, or contract.
- Review staff reports and records and process documents accurately and promptly.
- Collaborate with FSC Legal to review and respond to lawsuits; assist with providing facility records and attend court or administrative hearings as necessary.
- Use independent professional judgment in making decisions and carrying out the position's responsibilities.
- May supervise and train Quality Assurance department staff and direct, coordinate, and review assignments to support effective and efficient department operations.
- Travel domestically within the United States as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
