Manager Quality Assurance

SMC•Noblesville, IN

18d

About The Position

The Manager Quality Assurance supports the organization’s Corporate Quality and Environmental Policies by applying quality tools and expertise to help deliver high-quality products on time and at fair value, while considering environmental responsibilities to the community. The role leads the quality management system and related programs, supports continuous improvement, and works with factory management, purchasing, customers, and other teams to ensure quality requirements are met. The manager contributes to departmental budgeting and cost control, oversees efforts to reduce production errors, and develops team capabilities through training, feedback, and self-directed work teams. The role also promotes a safe, orderly work environment and is responsible for safe equipment operation and work practices. Direct reports include Quality Engineers, RGA Claims Technicians, and Quality Technicians.

Requirements

Four-year degree in a related field, such as Engineering, Technology, or Operations Management.
Three to five years of experience in Quality, Production, Distribution, or Manufacturing supervision.
Strong time-management skills.
Excellent communication skills.
Strong problem-solving and troubleshooting skills.
Strong systems abilities and knowledge of personal computer applications, including spreadsheets, databases, word processing, email, and ERP (Syteline).
Experience in a team-based environment.
Strong desire to excel and ability to motivate others to succeed.
Ability to manipulate, lift, and transport SMC products as required.
Ability to perform process functions such as product assembly and testing.
Ability to travel.

Nice To Haves

An advanced degree or additional training.

Responsibilities

Administer and maintain the quality management system in support of ISO 9001 and ISO 14001 registration.
Represent the Quality Management System during third-party and customer audits.
Administer supplier assessment and performance improvement through receiving inspection and external audits, coordinating with purchasing.
Administer the Internal Quality Audit program and Corrective and Preventive Action systems.
Identify quality improvement opportunities to improve overall business performance and work with factory management to address them.
Coordinate the quality management system review process.
Participate in product design and production reviews to ensure new products meet quality requirements.
Administer test equipment calibration and Layout inspection programs and personnel.
Administer the manufacturing returned goods authorization program and personnel.
Manage customer-required quality programs and visit customers as needed for quality reviews and issue resolution.
Oversee the continued development of ERP/software for the quality categories described in the posting.
Complete special projects as determined by upper management.
Help create annual departmental budgets and monitor and control spending against the plan.
Participate in departmental cost control.
Manage, through QA engineers, efforts to reduce internal and external production errors.
Assess individual and organizational capabilities and develop improvement action plans.
Administer and facilitate team-member training based on job proficiencies and organizational requirements.
Develop and execute strategies for self-directed work teams.
Identify training needs, develop training programs, and assist in training team members.
Develop and implement programs to elicit and apply team-member suggestions.
Participate in hiring new team members and functional leaders.
Provide ongoing feedback to work teams and team members.
Create a work environment that reflects pride in the product, processes, and people, and commitment to safety.
Ensure safe operation of equipment and safe work practices.
Perform other duties as assigned.