Manager, Quality and Improvement and Policy – Strategy, System & Quality Improvement, Permanent Full-Time (1.0)

CHEO•Ottawa, ON

14d•CA$59 - CA$69•Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. It has transformed into a 21st-century integrated child and youth health system, combining clinical care, research, and education. CHEO's Research Institute is dedicated to world-class research, and the organization has been recognized as a top employer in Canada multiple times. The Manager, Quality Improvement and Policy provides leadership for continuous quality improvement and the policy office, developing frameworks, tools, and supports for operational teams. This role involves leading a team of specialists, providing coaching, and overseeing quality improvement learning programs and hospital policy processes.

Requirements

Bachelor’s Degree (Essential)
Lean Six Sigma Green Belt (Essential)
Minimum five (5) years’ experience working in a hospital or clinical setting (Essential)
Minimum of five (5) years’ informally or formally leading teams or individuals (Essential)
Experience leading quality improvement initiatives (Essential)
Strong knowledge of LEAN management principles and quality improvement (Essential)
High degree of interpersonal skills and proven ability to deal effectively with internal and external stakeholders. (Essential)
Ability to effectively inspire, lead, manage, motivate and mentor teams. (Essential)
High degree of computer literacy and ability to use the MS Office suite of products. (Essential)
Understanding of legislative requirements of hospital policies (Essential)
Ability to communicate effectively and concisely, both orally and in writing (Essential)
Ability to deal effectively with difficult people and to handle difficult, stressful situations (Essential)
Criminal Record Check (Level 1) (Essential)

Nice To Haves

Master's degree (Preferred)
Lean Six Sigma Black Belt (Preferred)
Experience developing and managing budgets (Preferred)
Experience with hospital policy and procedure development (Preferred)
Experience developing and facilitating workshops or training (Preferred)
Experience in organizational wide change management (Preferred)
Bilingualism (French/English) (Preferred)

Responsibilities

Work with departmental leadership to develop a shared vision for operational effectiveness and efficiency in alignment with corporate goals for the Quality Improvement and Policy team.
Develop and implement CHEOWorks programming for CHEO, in partnership with Director, Medical Director and partner teams.
Develop tools and tactics required to promote and support Lean Quality Improvement at CHEO.
Oversee and execute a continuous quality improvement learning program for CHEO, grounded in Lean methodologies.
Oversee the policy and medical directives processes for the hospital, including supporting individual team members involved in this work.
Act as a liaison and resource to departments and services within CHEO.
Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan.
Contribute to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, and trends.
Hire, coach, discipline, terminate direct reports as per corporate and HR policies and procedures, best practices, and collective agreements.
Serve as a resource, coach, and sounding board to assist direct reports in their role. This includes coaching team members in quality improvement and project management deliverables.
Manage the costs and budgets associated with the programs and teams you oversee.
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other related duties as required.