Manager, Public Safety

Beth Israel Lahey Health•Cambridge, MA

4d•$84,000 - $113,000

About The Position

Under the general direction of the Director of Public Safety, the Manager, Public Safety is responsible for the day-to-day functions and operations of the Public Safety Department. The role helps ensure a safe and secure environment for patients, staff, and visitors by coordinating shift activities, monitoring officer response and documentation, and maintaining adequate staffing. It also fosters rapport with the hospital community and encourages participation in loss prevention. The manager oversees Public Safety Supervisors, Lead Officers, Dispatchers, and Officers; ensures assignments are completed; and supports effective problem-solving and service delivery. The role is responsible for compliance with department policies, procedures, quality assurance, customer service standards, and regulatory requirements. Duties also include staffing and employee relations, performance and competency processes, staff training and onboarding, budget recommendations, equipment assessments, department scheduling, and ongoing communication with hospital managers, supervisors, patients, and visitors. The position reviews safety reports and activity logs, prepares risk assessments and reports, conducts quality inspections across shifts, and holds staff accountable to organizational and departmental standards. The manager exercises independent judgment and may assume a formal leadership role in the Director’s absence. Work hours may change based on the needs of the business or department. Staff must comply with BILH and Mount Auburn Hospital policies, confidentiality requirements, behavioral standards, and mandatory education requirements. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

Bachelor’s degree or equivalent security/safety education and experience in criminal justice or law enforcement.
Current valid driver’s license.
Ability to pass and maintain CPR and First Aid certification.
Obtain Certified Healthcare Protection Administrator (CHPA) certification within one year of hire.
Five years of Public Safety, security, or law-enforcement leadership experience.
Observant and attentive to detail; able to remain calm in difficult situations and adapt to rapidly changing situations.
Strong interpersonal and communication skills, including the ability to interact effectively across diverse cultures and varying social and educational levels.
Advanced computer and data-entry skills.
Ability to be trained to a proficient level in skills not already possessed.
Comply with BILH Mount Auburn Hospital confidentiality, policy, behavioral, and customer-service requirements; complete mandatory education.
Influenza vaccination is required as a condition of employment.

Responsibilities

Oversee the day-to-day work of Public Safety Supervisors, Lead Officers, Dispatchers, and Officers, ensuring protection of patients, colleagues, and visitors and completion of assignments.
Ensure department policies, procedures, quality assurance standards, customer service standards, and regulatory requirements are followed; participate in developing, implementing, and monitoring them.
Maintain adequate staffing; interview candidates; manage employee relations, performance appraisals, competency assessments, compliance, and mandatory education; counsel and discipline staff as needed and recommend personnel-status changes.
Identify staff training needs and coordinate mandatory certifications, in-service training, onboarding, orientation, and training programs.
Recommend departmental budgets, evaluate equipment, recommend capital expenditures, and operate within allocated funds.
Interact with department managers and supervisors regarding requests for Public Safety services.
Conduct monthly staff meetings, communicate relevant information, serve as a resource to managers and supervisors, and inform the Director about security, staffing, employee-relations, scheduling, interdepartmental, and colleague-safety concerns.
Address security, parking, and transportation matters with department managers, supervisors, patients, and visitors, while maintaining polite and respectful communication.
Exercise independent judgment and leadership; hold direct reports accountable to organizational and departmental performance standards; assume a formal leadership role in the Director’s absence.
Review safety reports and daily activity logs, take appropriate follow-up actions, and complete annual and ad-hoc security risk assessments and quarterly and annual reports.
Ensure Security personnel use Outlook Email and Calendar effectively and prepare shift plans with clearly communicated priorities.
Conduct routine quality inspections of Public Safety duties across shifts, including patrols, door checks, work orders, lock-ups and unlocks, policy enforcement, badge production, fire-prevention rounds, posted details, and Lost & Found.
Coordinate and monitor scheduling, creating and posting fair, balanced, and equitable work schedules for Public Safety personnel.
Adhere to confidentiality, hospital policies, standards of behavior, customer-service standards, quality-improvement activities, and mandatory education requirements; perform other duties as needed or directed.
Maintain courteous and effective interactions with colleagues and patients and demonstrate commitment to meeting and exceeding customer needs.