Manager, Public Safety

Beth Israel Lahey Health•Boston, MA

4d•$84,000 - $113,000

About The Position

The Manager, Public Safety oversees the daily activities of Public Safety supervisors and officers and helps protect patients, colleagues, visitors, and facilities. The role manages investigations, ensures posts are covered, oversees regular building inspections, and works a Public Safety officer shift daily. It oversees implementation and accessibility of department policies and procedures and serves as a liaison with local community organizations and emergency services, including fire, police, and rescue services, as well as other Beth Israel Lahey Health partners. The manager also participates in administrative staff meetings, patient experience initiatives, and assigned projects. The position provides day-to-day direction to Public Safety supervisors, lead officers, dispatchers, and officers; monitors compliance, service quality, and regulatory requirements; and supports staffing, hiring, employee relations, performance management, discipline, training, and onboarding. It contributes to budget recommendations and equipment and capital expenditure decisions while operating within allocated funds. The manager coordinates scheduling, communicates with department leaders and staff, reviews reports and logs, prepares risk assessments and other reports, and conducts quality inspections of public safety work across shifts. The role exercises independent judgment and leadership and may assume formal leadership responsibilities in the Director’s absence. The manager works in regular face-to-face and hands-on contact with medical center staff and interacts with patients, families, visitors, and external customers. The position requires a current valid driver’s license, the ability to pass and maintain CPR and First Aid certification, and Certified Healthcare Protection Administrator (CHPA) certification within one year of hire. A high school diploma or equivalent is required; an associate’s degree is preferred. The organization requires staff vaccination against influenza as a condition of employment.

Requirements

High school graduate or equivalent.
5–8 years of work-related experience required to perform the job responsibilities effectively.
3–5 years of supervisory or management experience required.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
Ability to lead small projects or work groups, foster a collaborative and respectful team environment, and improve workflows.
Ability to provide a high level of customer service and staff training and resolve service issues in a timely and respectful manner.
Current valid driver’s license.
Ability to pass and maintain CPR and First Aid certification.
Obtain Certified Healthcare Protection Administrator (CHPA) certification within one year of hire.
Promote the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
The organization requires staff to be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate’s degree.

Responsibilities

Oversee the daily work of Public Safety supervisors, lead officers, dispatchers, and officers, ensuring assignments are completed and patients, colleagues, visitors, and facilities are protected.
Manage and conduct investigations, ensure posts are covered, oversee regular building inspections, and work a Public Safety officer shift daily.
Oversee the development, implementation, monitoring, and accessibility of department policies, procedures, technical guidelines, quality assurance standards, and customer service standards.
Maintain adequate staffing; interview candidates; manage employee relations, performance appraisals, competence assessments, compliance, mandatory education, counseling, and disciplinary actions.
Identify staff training needs and coordinate certifications, in-service training, onboarding, orientation, and training programs.
Recommend departmental budgets, evaluate equipment, recommend capital expenditures, and operate within allocated funds.
Coordinate with department managers and supervisors regarding requests for Public Safety services and security concerns.
Conduct monthly staff meetings, communicate job-relevant information, serve as a resource to department leaders, and inform the Director about staffing, employee relations, scheduling, interdepartmental, security, and colleague safety concerns.
Promote positive, polite, and respectful customer service in interactions with department leaders, patients, families, visitors, and employees, and address service issues in a timely manner.
Exercise independent judgment and leadership, hold direct reports accountable to organizational and departmental performance standards, and assume a formal leadership role in the Director’s absence.
Review safety reports and daily activity logs, follow up as appropriate, complete annual and ad hoc security risk assessments and quarterly and annual reports, and provide daily high-level reports to the Director.
Ensure Public Safety personnel use Outlook email and calendars effectively and prepare detailed shift plans with communicated priorities.
Conduct routine quality inspections of public safety duties across shifts, including patrols, door checks, work orders, lock-ups and unlocks, policy enforcement, badge production, fire prevention rounds, posted details, and Lost & Found.
Coordinate and monitor scheduling activities and ensure a fair, balanced, and equitable work schedule.
Perform other duties as needed or directed to meet department needs.
Act as a liaison with local community organizations and fire, police, rescue services, and other Beth Israel Lahey Health partners.
Participate in administrative staff meetings, patient experience initiatives, and assigned special projects.