Manager, PSS Downstream Operations

AbbVie•North Chicago, IL

23h

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. The PSS Downstream Operations Manager will work within the Procurement Shared Services team reporting to the Downstream Operations Associate Director. The Downstream Operations Manager will have a holistic view across two closely aligned teams that work together to support global Procurement. The role will have between 2-4 direct reports and will be responsible for refining workflows, enhancing support performance metrics, ensuring compliance with policies, and problem-solving. The role focuses on implementing data-driven strategies to improve efficiency and user experience, while also fostering a collaborative environment that aligns with organizational Procurement goals.

Requirements

Bachelor’s degree in Business Administration, Supply Chain, or related degree
Minimum of 5 years of Procurement experience, including over 3 years in a leadership role
Expertise in managing a helpdesk operation at a global scale, with focus on procurement services
Proven track record in standing up and managing a global procurement service desk
Experience working in Source-to-Pay or Procurement systems (i.e., Coupa, SAP, S/4HANA) or workflow management systems (i.e., ServiceNow)
Strong project management skills with a proven track record of delivering transparent, comprehensive reporting ensuring alignment with strategic goals and organizational accountability
Strong cross-functional collaboration and stakeholder management abilities
Impactful executive functioning abilities and autonomous work ethic with the ability to build consensus in decision-making

Responsibilities

Ensure seamless day-to-day operations of the Procurement Service Center and PO Processing Teams by supporting ongoing initiatives and streamlining current processes
Demonstrate thought leadership by partnering with Compliance and offering recommendations that enhance Procurement processes
Develop team capability through coaching, training, and performance feedback
Lead cross-functional projects and operational initiatives from planning through implementation while gaining stakeholder support
Ensure effective execution and accountability on responsibilities and deliverables
Build and maintain standard operating procedures and governance frameworks
Identify opportunities for process innovation while driving continuous improvement
Monitor KPIs and partner with the Leads, Specialists and BPO team members to improve performance outcomes
Ensure adherence to compliance requirements and internal controls
Oversee training and change management for a large, upcoming transformation (Genesis)