PSS Project Manager

CVS Health•Hartford, CT

19h•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Serves as an owner of the Large Group Case Installation process, with a particular focus on National Accounts, Public & Labor, PEO and Large group clients 200+ members. Leads strategic projects that impact Commercial PSS and/or Case Implementation/Installation. Responsible for leading/managing all aspects of projects such as planning, coordination, development and implementation, and ensuring the end state of a project meets business objectives. Provides technical and subject matter expertise relative to case installation policies and procedures and installation applications/systems tools. Supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Maintains process maps. Influences change to improve performance results, organization effectiveness and/or systems/quality. This highly collaborative process will require managing relationships across the segments and multiple functional areas. You will support and provide technical guidance to Plan Sponsor Services.

Requirements

Extensive knowledge of Aetna health products/benefits, policies and system capabilities is required.
Solid functional and process knowledge of Case Implementation.
3 years of experience supporting reporting, analytics or automation projects.
Strong communication, critical thinking, problem solving, organizational and interpersonal skills.
Track record of effectively managing projects as well as ability to work and collaborate as a team member.
Proven professional communication skills both written and verbal.
Comfortable presenting to senior leaders.

Nice To Haves

3 years of collaborating with internal team members and peers in other functional areas.
Familiarity with using AI, technology and other enhancements to work smarter, not harder.

Responsibilities

Leads strategic projects that impact Commercial PSS and/or Case Implementation/Installation.
Responsible for leading/managing all aspects of projects such as planning, coordination, development and implementation, and ensuring the end state of a project meets business objectives.
Provides technical and subject matter expertise relative to case installation policies and procedures and installation applications/systems tools.
Supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs.
Maintains process maps.
Influences change to improve performance results, organization effectiveness and/or systems/quality.
Partners closely with Implementation and Installation leaders, DDAT staff to respond to business changes and enhancements to develop and deliver timely improvements.
Partners closely with leaders to insure PSS resources, websites and sharepoints are kept current and up-to-date while insuring appropriate document retention.
Engages in multiple projects driven by the enterprise to support the needs of Case Implementation.
Recommends the best solutions by comparing project needs against known system, coding and process requirements and addressing gaps.
Identifies gaps and recommends enhancements related to new and/or existing products, programs, services and workflows based on broad view of the organization.
Analyzes complex data for root cause analysis and developing recommendations.
Provides technical guidance required by the business.