Manager, Provider Experience

CVS Health•Work At Home-Illinois, IL

1d•$46,988 - $112,200

About The Position

The Manager, Provider Experience supports provider retention, workforce planning, and provider experience efforts across the organization. The role identifies trends in provider experience and retention data, builds reporting and forecasting tools, and partners with cross-functional leaders to inform strategies that improve provider engagement and reduce turnover. Reporting to the Lead Director, Provider Education and Experience, the role works with regional and divisional leaders and the Provider Recruitment, Provider Wellness, and Education teams to strengthen retention across the provider lifecycle. The manager serves as an enterprise subject matter expert and liaison for retention strategy, policy, and initiatives, translating analytical findings into actionable guidance for leaders and teams.

Requirements

At least 5 years of experience in provider experience, workforce planning, staffing forecasting, and complex project management; the posting specifies 5–7+ years.
Master’s degree in data analytics, business, or healthcare.
Strong analytical judgment and the ability to translate data into actionable insights.
Highly organized, able to manage multiple tasks and keep them moving forward.
Exceptional written and verbal communication skills, including the ability to communicate complex and delicate information.
Comfort presenting to and communicating with senior leaders.
Collaborative approach, with the ability to coordinate across departments and navigate a matrixed organization.
Ability to set goals and plan long term, coordinating systems with the program team to achieve objectives.
Solution-oriented approach to challenges.
Proficiency with standard commercial Office Suite, especially Google Workspace.

Nice To Haves

Experience in provider workforce planning.
Experience in provider engagement and retention.
Experience working independently and in a self-guided manner.

Responsibilities

Collect, analyze, and interpret provider retention data to identify systemic trends, critical pain points, and opportunities for organizational improvement.
Develop, implement, and maintain a forecasting model to identify potential provider attrition up to a year in advance.
Design, implement, and maintain dashboards and reports that monitor retention metrics across regions and divisions, including turnover rates, predictive satisfaction indicators, and reasons for departure.
Translate data insights into recommendations for regional and divisional leaders to develop, deploy, and refine retention strategies.
Facilitate regular meetings with regional and divisional teams about provider feedback, retention challenges, and best practices.
Partner with Provider Recruitment to align hiring pipelines and onboarding success with long-term retention goals.
Collaborate with Provider Wellness to integrate well-being and resilience initiatives into retention strategies and address factors contributing to burnout.
Partner with Education and Development to assess needs and develop educational resources and career-pathing programs that support professional growth and job satisfaction.
Serve as the primary liaison and subject matter expert for enterprise retention strategy, policy, and initiatives.
Evaluate the effectiveness and return on investment of retention interventions in high-turnover regional areas, and provide targeted mitigation strategies.
Communicate with providers, leaders, and interdepartmental teams about provider experience, retention, and organizational initiatives.
Provide consultation, strategic direction, and resources to regional and divisional teams to support consistent adoption of evidence-based retention practices.