Manager, Project Operations & PSA

Security Risk Advisors • Philadelphia, PA

2d • Hybrid

About The Position

Security Risk Advisors (SRA) is seeking a Manager, Project Operations & PSA (Professional Services Automation) to join its Business Operations Team. This role serves as the subject matter expert for SRA’s PSA software (BigTime/Projector) and is responsible for supporting the operational success of consulting and managed services engagements. The Manager will oversee project governance, resource planning, operational reporting, and PSA platform administration. While not directly involved in client engagement delivery, this position ensures projects are accurately planned, staffed, budgeted, tracked, and reported, facilitating informed decision-making by delivery teams and leadership. The role is the primary owner of SRA’s PSA platform and related operational processes, focusing on data integrity, process consistency, resource visibility, and continuous improvement. The Manager collaborates with service leaders, project managers, finance, and executive leadership to enhance operational efficiency, forecasting accuracy, project health, and overall business performance. This position is ideal for individuals with a background in project operations, resource management, professional services administration, or project management, who possess strong attention to detail, analytical skills, and a passion for building scalable processes and systems for a growing professional services organization.

Requirements

• Punctuality and timely attendance to external client and internal stakeholder needs.
• Outstanding attention to detail and critical thinking ability.
• Outstanding organizational and project management skills.
• Excellent communication skills and responsiveness.
• Experience with Microsoft Office suite.
• Experience leading operational process improvements
• Comfortable learning and working with new technologies.
• 5+ years’ project, program, or operations management experience in any industry.

Nice To Haves

• Experience in the professional services industry a plus but not required.
• Familiarity with PSA software (BigTime, Kantata) a plus but not required.
• Familiarity with APIs a plus but not required.
• Familiarity with PowerBI a plus but not required.

Responsibilities

• Manage and mentor one direct report, including prioritization, coaching, and performance feedback.
• Establish operational standards and governance for PSA usage across the organization.
• Drive operational maturity and process optimization initiatives related to project delivery and staffing.
• Lead PSA enhancement initiatives, integrations, and automation efforts.
• Identify operational risks, inefficiencies, and data quality issues and implement corrective actions.
• Serve as escalation point for PSA and project operations process issues.
• Act as a subject-matter expert for SRA’s Professional Services Automation (PSA) software, currently BigTime (formerly Projector) including but not limited to set-up, permissions, reporting, and the like.
• Primarily responsible for project data management within PSA software, including project details, budget, and staffing.
• Partner with Contracts Team to translate MSAs, SOWs, and change orders into usable, consistent information in PSA software.
• Support delivery teams (both consultants and internal project managers) on proper use of PSA software including conducting training others in best practices.
• Assist service line project managers with staffing, budgeting, and project changes as needed.
• Assist leadership with accurate project management data hygiene enforcement.
• Work with Chief Client Officer, Chief Financial Officer, and Director of Internal Operations on PSA software and related process needs, as they arise.

Benefits

• Robust internal training program
• Company-paid external training
• Continuing education
• Role-specific training
• One training per year paid for by SRA
• Free mental health support through BetterHelp
• Generous medical, dental, and vision benefits
• Company-paid disability insurance
• Company-paid life insurance
• Company 401(k) plan including annual 3% safe harbor contribution
• Free patient advocacy service
• Free financial advising
• Generous parental leave
• Generous sick leave
• Generous vacation policies
• Possibility to work remotely or with a flexible schedule when needed and approved
• Company-paid cell phone with discounted accessories
• $1,000 donation to a charity of your choice
• Charitable match up to $1,000
• Discounted pet insurance
• Discounted legal support
• Discounted voluntary life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed