Manager, Project Operations & PSA

Security Risk Advisors•Philadelphia, PA

1d•Hybrid

About The Position

Security Risk Advisors (SRA) is looking for a Manager, Project Operations & PSA (Professional Services Automation) to join its Business Operations Team. The Manager, Project Operations & PSA, will be the subject matter expert for SRA’s PSA software, which is currently BigTime (formerly Projector). This role is responsible for supporting the operational success of SRA’s consulting and managed services engagements by overseeing project governance, resource planning, operational reporting, and administration of SRA’s PSA platform. While not directly responsible for delivering client engagements, this role ensures projects are accurately planned, staffed, budgeted, tracked, and reported, enabling delivery teams and leadership to make informed business decisions. This position serves as the primary owner of SRA’s PSA platform and related operational processes, driving data integrity, process consistency, resource visibility, and continuous improvement across the organization. The Manager partners closely with service leaders, project managers, finance, and executive leadership to improve operational efficiency, forecasting accuracy, project health, and overall business performance. This is an ideal role for someone who has excelled in leading project operations, resource management, professional services administration, or project management, possesses exceptional attention to detail and analytical skills, and enjoys building scalable processes and systems that support a growing professional services organization.

Requirements

Punctuality and timely attendance to external client and internal stakeholder needs.
Outstanding attention to detail and critical thinking ability.
Outstanding organizational and project management skills.
Excellent communication skills and responsiveness.
Experience with Microsoft Office suite.
Experience leading operational process improvements
Comfortable learning and working with new technologies.
5+ years’ project, program, or operations management experience in any industry.

Nice To Haves

Experience in the professional services industry a plus but not required.
Familiarity with PSA software (BigTime, Kantata) a plus but not required.
Familiarity with APIs a plus but not required.
Familiarity with PowerBI a plus but not required.

Responsibilities

Manage and mentor one direct report, including prioritization, coaching, and performance feedback.
Establish operational standards and governance for PSA usage across the organization.
Drive operational maturity and process optimization initiatives related to project delivery and staffing.
Lead PSA enhancement initiatives, integrations, and automation efforts.
Identify operational risks, inefficiencies, and data quality issues and implement corrective actions.
Serve as escalation point for PSA and project operations process issues.
Act as a subject-matter expert for SRA’s Professional Services Automation (PSA) software, currently BigTime (formerly Projector) including but not limited to set-up, permissions, reporting, and the like.
Primarily responsible for project data management within PSA software, including project details, budget, and staffing.
Partner with Contracts Team to translate MSAs, SOWs, and change orders into usable, consistent information in PSA software.
Support delivery teams (both consultants and internal project managers) on proper use of PSA software including conducting training others in best practices.
Assist service line project managers with staffing, budgeting, and project changes as needed.
Assist leadership with accurate project management data hygiene enforcement.
Work with Chief Client Officer, Chief Financial Officer, and Director of Internal Operations on PSA software and related process needs, as they arise.
Manage and mentor one direct report responsible for PSA administration and/or project operations support functions.

Benefits

Robust internal training program, plus Company-paid external training.
Company-paid external training.
Continuing education and role-specific training.
One training per year paid for by SRA.
Free mental health support through BetterHelp.
Generous medical, dental, and vision benefits at different price points.
Company-paid disability and life insurance.
Company 401(k) plan including annual 3% safe harbor contribution.
Free patient advocacy service that helps find care providers and resolve insurance queries.
Free financial advising.
Generous parental leave, sick leave, and vacation policies.
Possibility to work remotely or with a flexible schedule when needed and approved.
Company-paid cell phone with discounted accessories.
1-2-3 Give Program: SRA will give $1,000 to a charity of your choice. If you give an additional amount (up to $1,000), then SRA will match that amount up to $1,000.
Discounted, employee-paid benefits including pet insurance, legal support, and voluntary life insurance.