Manager, Project Manager- Customer Identity

Capital One • McLean, VA

2d • $151,900 - $173,400

About The Position

The Step-Up Authentication team within Capital One’s Customer Identity organization provides scalable, reliable, simple, and compliant identity experiences for partners integrating with its identity platform. This individual-contributor role drives program tracking and supports partner onboarding and execution across the Identity Platform. The position coordinates day-to-day Smart Step-Up operations, tracks partner milestones from intake through launch, and helps partners select appropriate identity solutions and integration patterns. It also collaborates with product, technology, architecture, and engineering partners on implementation and release plans, while maintaining operating models, intake templates, and KPI dashboards.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of process or project management experience.

Nice To Haves

• PMP certification.
• Master’s degree or MBA.
• Basic proficiency in Google Workspace or comparable project management systems.
• 5 or more years of process or project management experience.
• Experience in financial services or a highly regulated industry.
• Experience building governance frameworks and dashboards.
• Experience managing complex, cross-functional initiatives in regulated environments.
• At least 2 years of stakeholder management experience.

Responsibilities

• Coordinate and drive day-to-day operational processes for Smart Step-Up.
• Track partner milestones across intake, development, testing, and launch to support seamless delivery.
• Maintain traceability within and outside Customer Identity, including operational status updates, milestone tracking, and execution metrics for roadmap commitments.
• Field inbound requests and inquiries from line-of-business partners and advise them on appropriate identity solutions and integration patterns.
• Collaborate with product and technology partners to align cross-domain designs and implementation plans, including feature enhancements for partners where needed.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards.
• Partner with Architecture and Engineering on release planning and sprint tracking, aligning partner readiness with deployment schedules.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager