Manager, Project Manager- Customer Identity

Capital One • McLean, VA

8h • $151,900 - $189,200

About The Position

The Step-Up Authentication team within Capital One’s Customer Identity organization provides scalable, reliable, simple, and compliant identity experiences for partners integrating with its identity platform. This individual-contributor role drives program tracking and supports partner onboarding and execution across the Identity Platform.

The role coordinates Smart Step-Up operational processes and partner milestones from intake through development, testing, and launch. It maintains operational status, milestone tracking, and execution metrics to support roadmap commitments; advises line-of-business partners on appropriate identity solutions and integration patterns; and works with product and technology partners to align implementation plans across domains, including possible partner-requested feature enhancements. The position also maintains operating models, intake templates, and KPI dashboards, and partners with Architecture and Engineering on release planning and sprint tracking so partner readiness aligns with deployment schedules.

Capital One lists full-time annual salary ranges of $151,900–$173,400 in McLean, Virginia, and $165,700–$189,200 in New York, New York, for this role. It is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One describes its health, financial, and other benefits as comprehensive, competitive, and inclusive; eligibility varies by employment status and management level.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of process or project management experience.

Nice To Haves

• PMP certification.
• Master’s degree or MBA.
• Basic proficiency in Google Workspace or comparable project management systems.
• 5+ years of process or project management experience.
• Experience in financial services or a highly regulated industry.
• Experience building governance frameworks and dashboards.
• Experience managing complex, cross-functional initiatives in regulated environments.
• At least 2 years of stakeholder management experience.

Responsibilities

• Coordinate and drive day-to-day Smart Step-Up operational processes, tracking partner milestones across intake, development, testing, and launch.
• Maintain operational status updates, milestone tracking, and execution metrics to support roadmap commitments and traceability within and outside Customer Identity.
• Handle inbound requests from line-of-business partners and advise them on suitable identity solutions and integration patterns.
• Collaborate with product and technology partners to align cross-domain designs and implementation plans, including potential feature enhancements for partners.
• Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards.
• Partner with Architecture and Engineering on release planning and sprint tracking, aligning partner readiness with deployment schedules.

Benefits

• Comprehensive health, financial, and other benefits; eligibility varies by full-time or part-time status, exempt or non-exempt status, and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager