Manager, Project Manager - Experiential Programming & Content Designer

Capital One • Richmond, VA

1d • Hybrid

About The Position

Capital One is seeking an Experiential Programming & Content Design Manager to serve as the creative architect for our in-Café Money & Life financial health experiences. Sitting within the Market Programming pillar of Signature Experiences, you will own the actual "What" and "How" of customer engagement—translating complex strategy and financial health intent into tangible, modular, and repeatable in-Café moments that reduce customer anxiety, build brand resonance, and drive engagement. The perfect fit for this role is a unique hybrid of creative strategist and experiential copywriter who views physical space as a canvas for customer connection. You excel at distilling heavy, highly regulated concepts into interactive, low-barrier, tactile, and gamified consumer moments that turn vulnerability into financial confidence. Beyond big ideas, you bring the operational discipline required to package your designs into scalable programmatic toolkits, ensuring our Café Ambassadors can execute your vision flawlessly nationwide.

Requirements

• Bachelor's Degree or military experience
• At least 3 years of experience in retail UX/UI, experiential programming, environmental design, or educational curriculum development
• At least 2 years of consumer-facing copywriting experience within financial services, technology, or other highly regulated industries

Nice To Haves

• 5+ years of experience in Experiential Content Design or physical customer journey design within a high-growth corporate or creative agency environment
• Proven track record of designing scalable interactive campaigns or educational toolkits
• Familiarity with financial services or other highly regulated industry constraints
• Proficiency with digital design and advanced project management suites

Responsibilities

• Translate strategy into content by rooting designs in Capital One’s Financial Health Framework ( Spend, Save, Borrow, Plan ) and tailor them for the in-Café environment.
• Bridge product to experience by intentionally designing physical customer journeys that spark curiosity and seamlessly integrate into customer experiences
• Materialize vision into action by bringing the strategic imperatives of experiential ecosystem to life by inventing net new experiences and continuing to innovate programming to meet needs of our communities
• Build scalable toolkits and develop structured, repeatable Money & Life programming and tiered offerings that empower Market Engagement Leads and Café Teams to execute uniform experiences with high brand fidelity—eliminating the need for bespoke local creation.
• Optimize tiered programming by owning the full design lifecycle, continuous refresh, and execution framework across our four core experiential event tiers: Closed-Door Events, Pop-In Events, Scheduled Programs, Light Interactions.
• Design for flexibility by prioritizing modular, framework-driven templates that effortlessly adapt to varying floor plans across our 65+ Café network.
• Optimize data by evaluating qualitative and quantitative performance metrics (e.g., event sentiment, engagement data, QR scan rates) to iteratively improve creative toolkits for future deployment cycles.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager