Content Designer
About The Position
At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Content Designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience. As a Content Designer, you will work closely with cross-functional partners to design and deliver the Justworks experience. You care deeply about creating knowledge that people can trust. You're energized by organizing information, improving documentation, and making it easier for others to find the answers they need. You enjoy bringing order to complexity. Whether you're improving an article, identifying duplicate content, refining metadata, or helping subject matter experts write clearer documentation, you're always looking for ways to make a knowledge base healthier and easier to maintain. You understand that great knowledge doesn't happen by accident. It requires thoughtful structure, strong editorial practices, and ongoing stewardship. You're comfortable collaborating with contributors across the business, coaching them through content creation, and helping improve the systems and processes that support high-quality documentation.
Requirements
- 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field
- Experience working with content management systems, documentation platforms, or knowledge bases
- Experience editing or managing documentation created by multiple contributors
- Experience supporting content governance, publishing workflows, or documentation processes
- Familiarity with one or more of the following: Knowledge management systems, Technical documentation, Content operations, Taxonomy or metadata, Content modeling or structured content
- Strong writing, editing, and organizational skills
- Comfortable managing multiple content initiatives while balancing quality and speed
- Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences
Responsibilities
- Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content
- Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work
- Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation
- Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences
- Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability
- Monitor the quality and organization of knowledge content, proactively recommending improvements
- Help develop and refine reusable content structures, authoring templates, and documentation patterns
- Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards
- Use data, feedback, and content audits to identify opportunities for continuous improvement
- Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business
Benefits
- welcoming and casual environment
- great benefits
- wellness program offerings
- company retreats
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
