Manager, Project Management - Enterprise Service and Risk
About The Position
Capital One is seeking a Project Manager to join a newly established product team supporting Enterprise Services Management and risk organizations. The role connects strategy to execution by establishing effective ways of working and ensuring leaders and teams have the information, processes, and support needed to deliver on commitments. The Manager will build systems and operating rhythms for a new organization, working closely with senior leaders and cross-functional partners to manage critical commitments, establish and improve processes, develop communications, and address high-priority problems. The role requires bringing structure to ambiguity while contributing to a collaborative, connected team culture. The successful candidate will understand the broader business context, anticipate needs, develop creative solutions, and translate complex information into clear recommendations and actions. They will balance strategic partnership with leaders and hands-on execution.
Requirements
- Bachelor’s degree or military experience.
- At least 4 years of experience in Project Management, Program Management, Process Management, Business Operations, Strategy, or related experience.
- At least 2 years of experience leading cross-functional projects, programs, or strategic initiatives.
- Strong written, verbal, and presentation skills, including the ability to tailor communications for associates, partners, and senior leaders.
- Excellent organizational skills and the ability to manage multiple priorities, requirements, and deadlines while maintaining focus on broader objectives.
- Ability to build trusted relationships and influence effectively across teams and organizational levels.
- Ability to thrive in ambiguity, exercise judgment and curiosity, understand business context, and translate it into action.
- Ability to anticipate needs, identify challenges, and develop practical and creative solutions.
- Ability to balance strategic thinking with hands-on ownership of execution details.
- Self-motivated, collaborative, and adaptable, with commitment to helping the broader team succeed.
Nice To Haves
- Master’s degree in Business Administration (MBA), Public Administration, or a related field.
- 7 or more years of experience in Project Management, Program Management, Process Management, Business Operations, Strategy, or related experience.
- Experience working directly with senior leaders and developing executive-level communications.
- Experience establishing new processes, operating rhythms, or ways of working in a dynamic environment.
- Experience managing complex initiatives across multiple teams, functions, or stakeholder groups.
- Experience working across Product, Risk, Technology, or other complex cross-functional organizations.
Responsibilities
- Translate organizational priorities and requirements into actionable plans, milestones, and operating rhythms.
- Establish mechanisms to track commitments and give leaders visibility into progress, upcoming requirements, and areas requiring attention.
- Coordinate enterprise and regulatory reporting requirements, structuring accountability for deadlines, dependencies, and deliverables.
- Develop mechanisms that help the organization consistently meet requirements while minimizing unnecessary complexity for teams.
- Create concise, decision-oriented updates for senior leaders on priorities, progress, emerging issues, upcoming commitments, and areas requiring intervention.
- Serve as a strategic and tactical thought partner to leaders and cross-functional teams; anticipate needs, identify gaps and opportunities, and develop solutions to improve organizational effectiveness.
- Build relationships across Enterprise Services Management, Risk, and partner organizations; identify connections, dependencies, and competing priorities and drive alignment.
- Develop internal communications that connect associates to organizational priorities, decisions, and progress, tailoring communications to the audience and encouraging understanding and action.
- Establish practices, forums, and ways of working that support collaboration, engagement, recognition, and shared identity.
- Evaluate work processes and design processes, tools, and approaches that make the organization simpler and more effective.
- Adapt processes and approaches as priorities and requirements evolve, balancing consistency with the needs of a growing organization.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
