Manager Project Management (PMO) North America

Hitachi•Raleigh, NC

18h•Remote

About The Position

As the PMO Functional Lead, the Manager Project Management will oversee governance, performance management, forecasting, operational reporting, and continuous improvement across the North America Business Unit Service Project Management Organization. The role provides functional oversight for Project Management and Order Handling processes and drives standardization, operational consistency, and business performance through cross-functional collaboration and influence. The position owns performance reporting, backlog governance, forecasting processes, and executive-level business insights. It also supports planning and fulfillment coordination across Field Service, Shop Operations, Spare Parts, Supply Chain, and Sales. By providing trusted data, actionable insights, and structured governance, the role helps improve forecast reliability, backlog conversion, project execution, and overall operational performance while supporting business planning and strategic actions.

Requirements

Must already have work authorization that permits employment with Hitachi Energy in the United States.
Bachelor’s degree in Engineering, or an equivalent combination of education and experience.
10 or more years of progressive experience in project management, program management, operations, or business performance leadership.
Experience managing cross-functional initiatives and improving organizational performance through influence rather than direct authority.
Experience with ERP systems, preferably SAP, in a manufacturing and service environment.
Proficiency with project management methodologies, business intelligence tools, and performance reporting.
Ability to translate complex data into actionable business insights and executive recommendations, including experience using AI-enabled tools such as Microsoft Copilot and Power BI AI capabilities.
Excellent written and verbal communication skills, with the ability to influence stakeholders at all organizational levels and connect operational performance, financial results, and business priorities.

Nice To Haves

Experience with SIOP, planning processes, and operational performance management.
PMP, CSM, or similar advanced project management certification.

Responsibilities

Provide functional oversight for Project Management and Order Handling by establishing governance, best practices, and performance expectations.
Drive cross-functional alignment and operational excellence through collaboration, influence, and process ownership.
Own PMO performance reporting, including backlog health, forecast accuracy, project execution, risk management, and operational metrics.
Develop executive dashboards and reporting that provide visibility into forecast confidence, revenue opportunities, business risks, and performance trends.
Establish and maintain a standardized backlog review process across North America.
Identify and escalate constraints affecting backlog conversion, including material availability, resource capacity, customer delays, and engineering dependencies.
Coordinate Planning and Fulfillment activities across Field Service, Shop Operations, Spare Parts, Supply Chain, and Sales to improve forecast accuracy and operational predictability.
Run continuous improvement initiatives focused on process simplification, operational efficiency, forecasting, backlog management, and project execution.
Ensure compliance with applicable external and internal regulations, procedures, and guidelines.