Manager - Programs

Hope Services•San Jose, CA

2d•$5,980 - $8,755•Hybrid

About The Position

Hope Services is Silicon Valleyâ€™s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels. >>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<< >>>>> ASPIRE to Excellence CARF Accredited <<<<< >>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<< >>>>> Four-star Charity Navigator <<<<< >>>>> 2024 Candid Gold Seal of Transparency <<<<<

Requirements

Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education.
Proficiency in MS Word, Excel, database and spreadsheet
Ability to communicate effectively, both verbal and in writing, and provide excellent customer service.
Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers.
Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights
Knowledge of relevant legislation and regulations.
Knowledge of rehabilitation and program development, relevant legislation, rules and regulations.
Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions.

Nice To Haves

Some positions may require specific credentials, certification and/or license.

Responsibilities

Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services.
Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained.
Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff.
Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects.
Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed.
Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects.
Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program.
Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise.
Develops program manuals, brochures and publications.
Provides direct service in program operations as needed to assure adequate staffing ratios.
Acts as a mandated abuse reporter.
Performs other duties as assigned to assure efficiency of program.