Manager, Programs

CitySchools Collaborative • Washington, DC

4d • $70,000 - $90,000 • Hybrid

About The Position

CitySchools Collaborative partners with schools, tutoring providers, and public education systems to design, implement, and scale school-based, research-backed strategies that improve student outcomes. Through high-impact tutoring, educator workforce initiatives, strategic staffing, and innovative tools like Sophia, our AI-enabled tutor coach, we help schools strengthen teaching and learning while building stronger systems for the future.

VISION FOR THIS ROLE
The Manager, Programs plays a key role in designing, implementing and continuously improving CitySchools Collaborative’s educator workforce and tutoring initiatives. Reporting to the Chief Program Officer this role is responsible for managing and scaling CSC’s Tutor-to-Teacher (T2T) program, supporting strong implementation across CSC partnerships and helping translate lessons learned into stronger programs and outcomes for participants.

Working closely with the Chief Program Officer and other internal and external partners, the Manager, Programs will cultivate relationships, manage projects, facilitate learning opportunities and reflect continuous improvement efforts that strengthen educator pathways and student outcomes. As a connector between talent, implementation, and design, this role will bring strong project management, a collaborative spirit, and a deep commitment to equity, helping CitySchools Collaborative—and our partners—reflect, improve, and grow.

A key member of our eleven-person team, the Manager, Programs is a full-time, at-will position and reports to the Chief Program Officer. We operate in a hybrid working environment with in-person attendance at our DC office required one day/week; this role may also require infrequent travel to non-local convenings.

Requirements

• Experience working in schools and/or managing programs that support students, educators, tutors, or school systems.
• Understand the realities of implementation in school settings and can effectively support partners in translating ideas into practice.
• Ability to leverage strong organization and collaboration to successfully manage work to achieve intended impact.
• Ability to build trust and cultivate authentic relationships with tutors, mentors, providers, schools, and other partners; skilled at managing partnerships and supporting stakeholders through challenges and change.
• Experience designing and facilitating learning experiences for adults, including coaching conversations, communities of practice, trainings, and collaborative problem-solving.
• Ability to approach challenges with positivity and solutions-orientation.
• Uses data, feedback, observation, and reflection to identify opportunities for growth and strengthen programs over time. Curious about root causes and motivated to translate insights into action.
• Excited by new ideas, emerging technologies, and continuous learning. Demonstrates curiosity about artificial intelligence and other evolving tools, and thoughtfully explores how innovation can strengthen participant experience, program implementation, and organizational learning. Willing to embrace change, navigate ambiguity, and experiment in pursuit of stronger outcomes.
• Ability to toggle across multiple (and sometimes competing) workstreams and deadlines, as well as across thoughtful work planning, execution, and reflection.
• Skilled at communicating clearly across diverse audiences and adapting messages to meet stakeholder needs; confident facilitating group learning, coaching conversations, and partner engagement.
• Demonstrated commitment to equity and inclusion.

Nice To Haves

• Experience with AI-enabled tools like Sophia.

Responsibilities

• Manage CSC's Tutor-to-Teacher (T2T) program and related educator workforce initiatives, strengthening and continuously improving current programming while helping position the work for future growth.
• Oversee the planning, execution, and evaluation of the T2T program, ensuring participants receive a high-quality experience and that program goals are met.
• Cultivate and manage relationships with tutors, mentors, schools, universities, and other workforce partners, helping strengthen pathways into teaching and other school-based roles.
• Support efforts to expand CSC's educator workforce strategy through new partnerships and opportunities across DC, Maryland, and Virginia.
• Identify opportunities to grow CSC's impact through new partnerships, programming, and pathways, including credentialing, apprenticeships, and other workforce initiatives.
• Take ownership of new workstreams, partnerships, or implementation efforts that advance CSC's broader workforce goals.
• Support strong implementation across CSC's tutoring partnerships by serving as the primary point of contact for a subset of tutoring providers, schools, and system partners.
• Help partners navigate challenges, strengthen practice, and maximize impact for students through monthly check-ins, implementation support, coaching, and problem-solving.
• Support the design and facilitation of Communities of Practice and other learning opportunities that help partners learn from one another and strengthen implementation over time.
• Identify bright spots, surface opportunities for growth, and support partners in translating insights into action.
• Develop and share tools, resources, and best practices that are responsive to partner needs and grounded in the realities of implementation.
• Support CSC's efforts to identify, pilot, and scale innovative approaches that strengthen participant experience, program implementation, and organizational learning.
• Support the implementation, scaling, and continuous improvement of Sophia, CSC's AI-enabled tutor coach, including onboarding users, gathering feedback, monitoring usage and impact, and helping translate lessons learned into future improvements.
• Help identify opportunities to leverage technology, artificial intelligence, and other innovations to improve engagement, strengthen implementation, streamline processes, and enhance the overall participant experience.
• Contribute to the design, testing, and refinement of new ideas that advance CSC's mission and impact.
• Protect the time and space for every team member to learn, innovate, and actively contribute to the internal and organization-wide work that supports each other, our culture, our systems, and our success.

Benefits

• health (medical, dental, vision) insurance
• 401(k) with employer match
• unlimited paid time off
• 15+ annual office-wide holidays plus office closure at the end of the calendar year
• flexibility to work remotely several days a week
• 20 weeks paid parental leave
• sabbaticals after five years of tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed