Manager, Programs (H)

University of Miami•Miami, FL

5d•Onsite

About The Position

The Michael S. Gordon Center for Simulation and Innovation in Medical Education (Gordon Center) is a Center of Excellence at the University of Miami Miller School of Medicine. The Gordon Center’s mission is to develop, implement, disseminate, and evaluate leading-edge educational programs through advanced technology and simulation systems. Every year, the Gordon Center trains more than 20,000 learners, including paramedics, firefighters, nurses, physicians, physician assistants (PAs), and students from medical, nursing, and PA programs. The Manager of Programs is responsible for the planning, coordination, and delivery of educational programs at the Gordon Center, ensuring operational efficiency, high-quality learner experiences, regulatory compliance, and effective engagement with internal and external stakeholders. The incumbent serves as a key administrative leader supporting program faculty, Center leadership, and institutional partners across the University of Miami Miller School of Medicine, UHealth System and University at large.

Requirements

Bachelor's Degree in Health Sciences, Education, Public Health, Healthcare Administration, Business Administration, or a related field.
Minimum 3–5 years of progressively responsible experience in program coordination, academic administration, or educational program management, preferably in a healthcare, medical education, or higher education setting.
Experience supporting accreditation, compliance, or quality improvement activities, including preparation of program documentation for internal review or external site visits.
Demonstrated ability to coordinate complex academic calendars, multi-stakeholder schedules, and logistics for educational events involving clinical-educator faculty.
Proficiency in program management and scheduling platforms; experience with Qualtrics or similar assessment/survey tools preferred.
Strong data management skills, including the ability to collect, analyze, and synthesize learner outcomes data and program metrics for institutional reporting and continuous quality improvement.
Ability to work collaboratively and professionally with clinical faculty, medical professionals, administrative leadership, and external constituents in a fast-paced, mission-driven environment.
Strong organizational skills with demonstrated ability to manage multiple concurrent priorities, meet deadlines, and maintain accuracy in documentation and record-keeping.
Excellent written and verbal communication skills, with ability to translate complex academic information into clear, accessible content for diverse audiences.
Demonstrated commitment to continuous quality improvement, institutional compliance, and delivery of high-quality learner and faculty experiences.

Nice To Haves

A Master's Degree is preferred.
Proficiency in content management systems (CMS)
Project Management Professional (PMP) or Certified Meeting Professional (CMP) certification preferred.
Lean Six Sigma Green Belt preferred
Proficiency with Adobe Creative Suite and Microsoft Office
Experience with survey software, (e.g., Qualtrics, RedCap, Google Forms) preferred.
Administration of Continuing Medical Education (CME) programs in compliance with accreditation standards.
Coordination of simulation-based, clinical skills, or allied health training programs.
Faculty support, scheduling, and credentialing administration in an academic medical center.
Grant or development support in a research or academic environment.
Any appropriate combination of relevant education, experience and/or certification may be considered.

Responsibilities

Manage day-to-day operations of educational programs, including the cardiology elective, medical student training sessions, faculty development courses, and visiting/external training programs.
Coordinate program logistics, room assignments, schedules, and faculty and simulation technician support to ensure seamless delivery of simulation-based and skills training sessions.
Maintain accurate and complete learner records, evaluations, and required documentation in compliance with institutional, accreditation, and regulatory standards, including for external, international, and sponsored participants.
Develop, update, and distribute program materials, training schedules, syllabi, and orientation content in collaboration with program faculty and Center leadership.
Compile, analyze, and report program data, including learner outcomes, evaluation results, and participation metrics, to support continuous quality improvement and institutional reporting.
Administer continuing professional development processes in accordance with accreditation standards, including credit coordination, attestation, and record maintenance.
Manage the scheduling of educational programs, meetings, and events using the Simmetrics master calendar, ensuring accurate and up-to-date maintenance of the Center's educational spaces utilization and scheduling system.
Coordinate use of the Center's auditorium, classrooms, and simulation labs for Gordon Center programs and for other UM departments, clinical partners, and external organizations.
Collaborate with simulation technicians and AV/IT support staff to ensure proper setup, equipment readiness, and technical support for courses, simulation sessions, and meetings.
Coordinate logistics for visiting faculty, external speakers, sponsored training events, and off-site program activities as needed.
Manage post-event follow-up including attendance tracking, room restoration coordination, and participant communications.
Coordinate Gordon Center faculty schedules, including teaching assignments, simulation sessions, faculty meetings, and development activities.
Manage faculty annual and biennial compliance requirements, including medical licensure renewals, credentialing documentation, mandatory training, and annual faculty evaluation processes.
Support faculty onboarding by coordinating orientation activities, access to systems, and introductory materials for new Center faculty.
Coordinate logistics and provide administrative support for regularly scheduled faculty meetings, faculty development sessions, and grand rounds or visiting lecturer events.
Assist faculty with travel arrangements, reimbursement submissions, and expense reporting in accordance with University policies.
Support faculty in tracking and documenting scholarly activities, including publications, presentations, and grant submissions, for annual reporting purposes.
Serve as the primary administrative liaison between the Gordon Center and the Office of Medical Education, Department of Medical Education, clinical departments, centers, and institutes, facilitating communication and coordination of shared programs and initiatives.
Manage the scheduling and administrative oversight of external constituent use of Gordon Center facilities, coordinating approvals and logistics with Dean's Office, UHealth, and University leadership as appropriate.
Support fundraising and philanthropic development activities, including preparation of donor communications, gift acknowledgments, event coordination, and stewardship record management.
Assist in the preparation of grant applications, progress reports, and sponsored program documentation in coordination with faculty investigators and the Office of Research Administration.
Coordinate logistics for donor engagement events, cultivation activities, and recognition ceremonies hosted at or by the Gordon Center.
Support the Center's external visibility through contributions to conference participation, professional society engagement, and dissemination of Center achievements.