Manager, Programs Delivery & Business Analysis

AESO•Calgary, AB

1d•Hybrid

About The Position

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results. The Alberta Electric System Operator (AESO) is embarking on a major restructuring of the Alberta energy market. The Restructured Energy Market (REM) program is a significant, organization wide, multi-year initiative being delivered on an aggressive timeline. Reporting to the Director, Strategy and Corporate Services, the Manager, Programs Delivery and Business Analysis is responsible for the end-to-end leadership of a complex enterprise program and product ecosystem within Information Technology. This role plays a key leadership part in this multi‑year transformation, including oversight of the Enspire product, an integrated internal platform that brings together multiple market and enterprise systems to enable critical operational capabilities.

Requirements

Bachelor’s degree in Computer Science, Business, or a related field (or equivalent experience)
Minimum 10 years of experience in product and program management, including ownership of product strategy and roadmap development
Demonstrated experience building and evolving multi‑year product or program roadmaps in complex environments
Proven success delivering large-scale IT programs or integrated product portfolios with multiple stakeholders
Hands-on experience running or supporting a product support function, including incident, change, and problem management, SLA-based delivery environments, 24/7 or on-call support models (preferred)
Proven people leadership experience, including direct management of medium to large teams and responsibility for performance management and staff development
Experience managing external vendors and service providers
Strong strategic thinking with the ability to translate business objectives into product and delivery outcomes
Excellent stakeholder engagement and influencing skills at senior levels
Deep experience with program governance, risk management, and complex delivery environments
Strong leadership, communication, and facilitation skills

Nice To Haves

Project Management Professional (PMP) is an asset
Experience with tools such as Azure DevOps for requirements management and tracking is an asset.

Responsibilities

Own and evolve the product and program roadmap for Enspire and related initiatives, aligning with enterprise and market transformation objectives
Translate strategic priorities into multi-year delivery plans, balancing near-term execution with long-term outcomes
Drive prioritization across competing initiatives based on value, risk, and capacity
Ensure alignment between business objectives, product capabilities, and technology delivery.
Lead the delivery of a large-scale, multi-stream program and product portfolio, ensuring alignment to defined strategy and roadmap
Manage interdependencies, risks, and impacts across a complex portfolio
Establish and maintain strong program governance, including reporting, escalation, and decision-making frameworks
Define and monitor KPIs and performance metrics to track program and product success
Build strong relationships with business and technology stakeholders
Oversee vendor relationships and external delivery partners
Partner across IT to ensure coordinated and efficient product delivery and support.
Lead and mature a product support operating model for Enspire and related systems
Oversee incident, change, and problem management processes, ensuring alignment with best practices
Ensure systems meet service level agreements (SLAs) and operational performance expectations
Govern on-call and/or 24/7 support models, including escalation and issue resolution
Ensure accountability for vendor-delivered support services
Drive continuous improvement in system reliability and operational effectiveness.
Lead and evolve the Business Analysis function, including standards, tools, templates, and methodologies
Ensure consistent, high-quality requirements practices across programs and products
Align BA resources to program and product needs through effective capacity and resource planning
Assess team capability, identify gaps, and proactively build skills
Ensure strong documentation, knowledge transfer, and continuity practices.
Lead, coach, and develop a mid-to-large team of professionals, driving performance, engagement, and capability development
Provide hands-on leadership across performance management, coaching, and career development
Foster a high performing, engaged team with clear expectations and accountability
Build long-term team capability aligned to evolving program and product needs.