Business Analysis Manager

Wolters Kluwer•Riverwoods, IL

1d•$89,600 - $157,000•Hybrid

About The Position

As a Business Analysis Manager, you will independently execute specialized tasks and support team projects to ensure quality outcomes. You will leverage your analytical expertise to drive significant business insights and process improvements, contributing to the achievement of strategic business goals. This is an Individual Contributor role and a hybrid role.

Requirements

Bachelor’s Degree or equivalent experience required
6+ years in B2B SaaS environment in Business Analysis, Process Improvement, Operational Excellence, or other function that shows high organization and ability to execute, including:
Leading outcome-driven projects - recommending and then also initiating and implementing process improvement initiatives (new process creation, solution mapping, simulation, etc.)
Eliciting and documenting clear functional and detailed requirements, including process flows
Demonstrating strong analytical and problem-solving skills.
Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
Demonstrating ability to lead cross‑functional initiatives in a highly matrixed environment and influence senior stakeholders
Collaborating across multiple internal teams, including technology partners
Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
Utilizing CRM & ERP systems (Salesforce; SAP).
Utilizing Data Analysis Platforms (PowerBI)
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Utilizing Project Management and Process Mapping Tools (JIRA, Monday.com, Asana; Microsoft Visio, Signavio).
Six Sigma Green or Black Belt Certification

Responsibilities

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer experience, productivity, quality and efficiency within the business
Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
Act as the ‘Voice of the Customer’ for process re-engineering and technology initiatives
Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting, and technology in the creation of investment cases and project initiation documents
Partner with business owners to analyze and fully understand project goals and objectives
Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
Create use case documentation, process flows, paper prototypes/wireframes
Determine the impact of new functionality to existing processes and functionality
Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
Act as the point person for clarification of specifications and requirements throughout development
Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
Review and ensure appropriate sign off on all project documentation
Provide on-going/ad-hoc support for all internal teams throughout development
Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
Identify and mitigate risks and issues that may delay release or increase costs
Escalate or engage additional resources to resolve issues in a timely manner
Keep project stakeholders informed of project progress and issues
Assume final accountability for the success of each improvement initiative.
Facilitate a smooth transition of a quality project/upgrade to a production environment
Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
Facilitate the transition of knowledge to the functional and supporting teams within the organization
Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
Participate in training initiatives to educate internal teams and end users
Support internal teams to effectively utilize existing tools to perform daily activities.