Manager, Program Optimization

The Home Depot•Atlanta, GA

2d•Onsite

About The Position

Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.

Requirements

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

Novice SQL/GBQ skills
Certified Project Management Professional (PMP)
Prior experience in a consulting and/or project management role within a corporate environment preferred
Strong analytical stills and business acumen
Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
3 years of sales or process management in related area
1+ year of previous leadership experience

Responsibilities

Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line.
Manage/drive core services operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
Maintain knowledge base regarding specific operations and processes within store operations.
Manage issues and roadblocks that arise related to their area of responsibility.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.