Manager, Program Management
Walmart•Mississauga, ON
•CA$91,900 - CA$126,390•Onsite
About The Position
This role leads the operational execution of Walmart Canada Marketplace’s Payments, Risk, and Tax programs. The Senior Manager partners across Product, Engineering, Global Payments, Global Risk, Tax, Finance, and external PSPs to ensure accurate and timely seller payouts, effective risk enforcement, and compliance with Canadian regulatory requirements. The role drives cross functional alignment, resolves high impact escalations, and enables scalable processes that improve the seller experience.
Requirements
- 5–7 years of experience in Marketplace, Payments, Risk, Compliance, or Operations.
- Strong understanding of PSPs, banking flows, risk signals, and regulatory obligations.
- Proven ability to lead cross-functional programs and drive operational outcomes.
- Excellent written communication and documentation skills.
- Age – 16 or older
Responsibilities
- Lead daily payment operations for CA sellers across Payoneer, PingPong, Airwallex, and JPMorgan.
- Oversee PSP onboarding, vendor setup, payment flow discovery, and cross‑market alignment.
- Manage payout defects, returned transactions, payout limits, and operational escalations.
- Support launch readiness for new PSP features through UAT planning and cross-functional coordination.
- Execute risk programs including seller suppressions, appeals workflows, linkage investigations, and enforcement alignment.
- Maintain and update reason codes and operational documentation.
- Partner with Global Risk to support fraud detection, item limits, and multi‑market enforcement initiatives.
- Liaise with Tax on eco‑fee compliance, Quebec PSP rules, and provincial reporting requirements.
- Ensure sellers receive accurate and timely instructions for tax‑related documentation and verification.
- Develop BRDs and business cases for payments, risk, and compliance initiatives.
- Align stakeholders across Product, Engineering, Support, Global teams, and external PSP partners.
- Represent CA Marketplace in recurring operational and cross‑functional working groups.
- Manage high‑urgency payout, PSP, documentation, and compliance escalations.
- Provide teams with clear workflows, templates, and escalation paths to resolve seller issues.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
