Manager, Program Management
About The Position
Cards & Loyalty ("C&L") is seeking a detail-oriented program management professional to support the delivery of strategic initiatives across the C&L business. Reporting to the Senior Manager, Program Management, you will work with business leaders, technology partners, and operations teams to help translate strategic priorities into well-managed programs. This role focuses on supporting the execution of C&L's key initiatives—you will assist with governance documentation, help track schedules and dependencies, support roadblock resolution, and contribute to accountability throughout the program lifecycle. You will coordinate across functions (Business, Finance, Technology, Operations), support risk management, and help enable disciplined program execution. As Program Management Coordinator, you will support the planning, tracking, and delivery of strategic programs. This is an opportunity to develop your program management expertise while contributing to meaningful business outcomes.
Requirements
- 1-2 years of RBC experience in program management, project coordination, operations, or related roles
- foundational understanding of program planning and scheduling concepts
- Ability to manage multiple tasks and shifting priorities
- Strong organizational and communication skills—both written and oral
- Proficiency with standard business tools (Excel, PowerPoint, JIRA, Confluence)
- Collaborative work style with strong interpersonal skills and a OneRBC approach
- Attention to detail and commitment to accuracy
Nice To Haves
- Familiarity with C&L business and operating model
- Experience with project management tools (Planview, Tableau)
- Project Management Professional (PMP) or Agile certification in progress
- Background in technology or process coordination
- Experience supporting cross-functional initiatives
Responsibilities
- Assist with end-to-end program delivery for C&L initiatives, from planning through go-live
- Support the development of program schedules, roadmaps, and dependency documentation
- Help maintain program governance frameworks and track milestone progress
- Monitor program status against timelines and budgets; flag risks and issues to your manager
- Support coordination across multiple workstreams and delivery teams
- Prepare program status reports and supporting materials for leadership review
- Compile program data and risk assessments for decision-making
- Document program plans and execution roadmaps
- Support the creation of clear, organized program documentation
- Assist in coordinating steering committee meetings and status reviews
- Prepare executive briefings and status updates
- Support communication to stakeholders about program status and risks
- Maintain stakeholder contact lists and engagement tracking
- Identify and document program risks and dependencies
- Support the development of risk tracking and mitigation approaches
- Assist with change management activities and organizational readiness efforts
- Track program health metrics and indicators
- Assist with documenting program management processes and best practices
- Support the implementation of program management standards and tools
- Maintain program management documentation and templates
- Learn and apply disciplined execution and stakeholder management practices
Benefits
- Support high-visibility strategic initiatives with real business impact
- Learn from senior leaders and develop program delivery expertise
- Build valuable skills in program coordination and enterprise collaboration
- Opportunity to grow into more senior program management roles
- Access to professional development and certification support
- Contribute to the success of strategic initiatives across C&L
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
