Manager, Program Management

Trio Workforce Solutions • Frisco, TX

7d • $100,000 - $120,000 • Hybrid

About The Position

The Manager, Program Management serves as the primary relationship owner for a single client program and is accountable for operational performance, service delivery outcomes, and client satisfaction. This role manages day-to-day client engagement, governance rhythms, KPI performance, and cross-functional coordination to ensure program success. The Manager, Program Management operates as an individual contributor and is responsible for executing the client relationship model effectively. While expansion opportunities may be identified, this role primarily escalates growth initiatives to senior leaders rather than driving them independently.

Requirements

• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Ability to manage escalations professionally and effectively.
• High School Diploma or GED

Nice To Haves

• Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field.
• Experience supporting enterprise or multi-site client programs.
• Experience delivering QBRs and performance reporting.
• Experience working within KPI-driven service models.
• Exposure to pricing, contract structures, or service model economics.

Responsibilities

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Drive consistent execution of governance rhythms including QBRs and performance reporting.
• Manage client escalations and coordinate cross-functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Escalate expansion opportunities or high-risk concerns to senior leadership as appropriate.
• Partner with recruiting, operations, credentialing, and support teams to align execution.
• Ensure internal teams understand client priorities and service expectations.
• Reinforce accountability and follow-through across stakeholders.

Benefits

• Opportunities to learn, lead, and grow as Trio continues to expand our technology and services nationwide.
• Many roles offer remote or hybrid work opportunities so you can thrive personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED