Manager - Program Controls and Operations

Citizens•Johnston, RI

5h•$95,000 - $138,000

About The Position

The Manager - Program Controls and Operations oversees property-related projects and operations, including renovations, expansions, or relocations. The role manages project planning, execution, and delivery; establishes project goals and plans; allocates resources; monitors progress and milestones; and manages risks and issues. The manager collaborates with internal teams, contractors, and vendors to coordinate stakeholders and support successful outcomes. The position provides day-to-day leadership, coaching, and development for assigned Project Analysts, supporting consistent project administration, reporting, documentation, and delivery. It also partners with project teams and leadership to improve project execution, reporting accuracy, operational efficiency, and adoption of project management systems and tools. The manager oversees project closeout and recurring portfolio and operational reporting, including status metrics, closeout tracking, resource reporting, and management dashboards. The role operates with a moderate level of guidance and direction and may provide leadership and guidance to team managers and other professionals.

Requirements

Diploma or equivalent combination of education, training, and progressive professional experience.
Minimum 4 years of experience supporting infrastructure, facilities, property, or real estate operations, including exposure to procurement, risk management, and/or project management.
Experience coordinating day-to-day business operations, managing multiple workstreams, and delivering initiatives on schedule.
Experience working cross-functionally with internal stakeholders such as operations, finance, HR, legal, and compliance.
Strong understanding of policy-driven environments, budgeting principles, cost tracking, and vendor or contract oversight.
Effective communication, organization, and stakeholder-management skills in a matrixed or corporate environment.

Responsibilities

Collaborate with internal teams, contractors, and vendors to coordinate communication and manage stakeholder relationships.
Develop and manage project budgets, monitor expenses, and implement cost-control measures.
Identify potential risks and develop risk-mitigation strategies.
Foster a collaborative team environment, support less-experienced colleagues, and promote open communication and teamwork.
Provide day-to-day leadership, coaching, and development for assigned Project Analysts.
Ensure consistency in project administration, reporting, documentation, and project-delivery support activities.
Partner with project teams and leadership to identify, develop, and implement process improvements.
Improve project execution, reporting accuracy, operational efficiency, and user adoption of project management systems and tools.
Oversee project closeout processes and reporting, ensuring adherence to standards, documentation requirements, financial reconciliations, and record-retention guidelines.
Develop, maintain, and distribute recurring portfolio and operational reports, including monthly project status metrics, closeout tracking, resource reporting, and management dashboards.

Benefits

Competitive pay and opportunity to earn additional incentive earnings.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.