Manager, Professional Services Operations

C1 • Rancho Cucamonga, CA

1d

About The Position

The Manager, Professional Services Operations is the primary liaison and supervisor for the company’s Service Operations activities. This role leads a team responsible for validating service orders, processing subcontractor purchase orders and invoices, managing change orders, and improving Service Operations tasks. The manager supports professional services delivery teams by ensuring service-related functions are handled efficiently and in compliance with company processes.

The position operates in a professional office environment and requires the ability to manage multiple priorities and demands in a fast-paced setting. It routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets.

Requirements

• High school diploma.
• Five or more years of experience scheduling installation personnel resources.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.

Nice To Haves

• College degree in a telecommunications-related field.
• Previous business experience in an administrative capacity.

Responsibilities

• Manage a team of specialists processing service-related functions in compliance with company processes and supporting professional services delivery teams.
• Manage validation of professional services orders from the CRM, checking billing and setup compliance and making corrections as needed.
• Oversee routing of projects to practices and project managers as directed by PM Directors.
• Manage authorization of third-party vendor work and provide purchase orders for that work.
• Engage and manage third-party dispatch services.
• Manage invoice processing for third-party vendors.
• Ensure third-party compliance and vendor setup, with the goal of reducing outside contractor spend.
• Manage the change order process in service tracking systems.
• Implement tasks related to Service Operations improvements and new initiatives.

Benefits

• 401(k) plan with a 35% employer match per dollar, up to a 10% employee contribution.
• Medical coverage options, including UnitedHealthcare, Reference Based Pricing with member advocacy, and Kaiser.
• Prescription home delivery.
• Health Savings Account with employer contribution.
• In-vitro fertility treatment coverage.
• Dental and vision plans.
• Healthcare, dependent care, and limited-purpose Flexible Spending Accounts.
• Pre-tax commuter plans.
• Employer-paid life insurance.
• Employer-paid short-term disability and long-term disability options.
• Paid parental leave of four weeks at 100%.
• Employee Assistance Plan.
• Voluntary life insurance for the employee, spouse, and child.
• Voluntary accidental death coverage for the employee and spouse.
• Legal and identity theft plans.
• Telehealth.
• Wellness program via Omada Health.
• Travel assistance.
• Business travel accident coverage.
• Medical coverage for foreign travel.
• Employer-paid pet telehealth accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Volunteer time off.
• 10 holidays.
• Summer Sizzle.
• On Demand Pay (Daily Pay).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED