Manager, Professional Services Federal

Collibra

4d • $128,000 - $160,000

About The Position

The Manager, Federal Professional Services at Collibra Public Sector leads services roles and functions to support the long-term success, adoption, and satisfaction of government clients. The role coordinates the customer journey and services delivery around mission outcomes, maintains account health and customer satisfaction, mitigates technical and project risks, and builds operational frameworks that improve clarity and alignment across services teams.

The manager oversees services operations and resources, including Engagement Managers and Solution Architects; supports project execution, utilization, revenue optimization, and delivery quality; and contributes to go-to-market strategy, sales enablement, pricing and packaging, and strategic deal support. The role engages prospective customers to understand business challenges and recommend solutions and high-level delivery roadmaps.

The position provides oversight across implementation projects, including scoping, estimates, controls, milestones, issue resolution, change management, customer satisfaction, and post-project reviews. It also improves the end-to-end customer journey and delivery practices, develops proactive engagement workflows, and applies customer feedback and performance data to improve services.

The manager leads, coaches, and develops a team of Engagement Managers and Solution Architects, and establishes a culture of accountability, collaboration, learning, and customer focus. The role builds processes to identify and manage project and customer risks, handles escalations, partners with Sales and technical go-to-market teams on renewal and churn risks, and ensures corrective actions follow at-risk project reviews.

Requirements

• Must be a U.S. citizen residing in the United States because the role supports the U.S. government.
• At least 5 years of consulting experience supporting U.S. federal agencies.
• At least 2 years of experience managing services teams supporting U.S. federal agencies.
• Excellent communication, organization, and stakeholder management skills.
• Strong leadership skills and frequent collaboration with senior executives.
• Knowledge of data governance, data management, or data quality.
• Knowledge of at least two or three of the following: data governance, data stewardship, master data management, data cataloging, and business rules management.
• Understanding of leading PaaS providers, data lakes, databases, and integration platforms commonly used by federal agencies.
• Experience with AWS or Azure, Kubernetes, infrastructure, and platforms.
• Understanding of APIs using Java, Python, or a similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
• Understanding of data warehousing, ETL, and data integration.
• Effective communication with business and technical stakeholders, with the ability to tailor communication to different audiences.
• Strong organization and attention to detail.
• Customer-focused approach and personal accountability for customer success.
• Self-starting attitude and interest in learning new software.
• Ability to lead senior-level customer discussions representing CPS and services engagements.

Nice To Haves

• Previous military experience.
• Active security clearance (Secret, TS, or TS-SCI).

Responsibilities

• Manage services operations and resources, including Engagement Managers and Solution Architects, to support timely project execution and value delivery.
• Manage professional services team performance in relation to project milestones, delivery, and goals.
• Manage team utilization and revenue optimization.
• Drive operational excellence in services delivery and monitor team performance and project success.
• Collaborate on go-to-market strategy for CPS Services, including how services are positioned, sold, and delivered.
• Guide sales enablement and customer-facing messaging so the services value proposition is clear and aligned with customer needs.
• Evaluate pricing and packaging strategies for new and existing offerings.
• Identify expansion opportunities and provide insights that influence sales motions.
• Partner with Sales and Finance on strategic renewals, expansions, and new business involving services.
• Engage prospective customers to identify business challenges and opportunities, recommend solutions or enhancements, and propose high-level delivery roadmaps based on expected business value.
• Guide project teams in scoping and level-of-effort estimates.
• Establish and maintain controls for the implementation lifecycle, including project plans, status reports, time recording, resource planning, and first-value forecasting.
• Advise project teams and customers on milestone achievement, issue resolution, and change management.
• Track project success, customer satisfaction, and delivery quality.
• Maintain consultative relationships with customer leaders and decision-makers.
• Establish effective solution delivery that accelerates customer time to value.
• Conduct post-project reviews to assess whether business objectives were achieved.
• Assist with designing, executing, and continuously improving the end-to-end customer journey.
• Implement frameworks to assess services customer value realization using structured feedback and data.
• Improve delivery practices, tooling, and customer engagement models.
• Standardize proactive engagement workflows with technical teams, including onboarding, QBRs, value delivery, and renewals.
• Identify and implement improvements to customer success and team efficiency.
• Capture lessons learned and apply them to future project planning and process improvement.
• Lead, coach, and mentor Engagement Managers and Solution Architects.
• Foster accountability, high performance, customer focus, collaboration, knowledge sharing, and continuous learning.
• Recruit, mentor, and retain talent with expertise in government operations.
• Communicate departmental goals and objectives to the department and cross-functional stakeholders.
• Develop and implement strategies to achieve team and individual performance goals.
• Develop, implement, and evaluate team training, coaching, and mentoring programs.
• Build frameworks for early identification of at-risk services projects and customers.
• Serve as an escalation point for Services team project obstacles and coordinate resolution with internal teams.
• Support employees in raising customer and project risks.
• Partner with Sales and technical go-to-market teams to identify and mitigate renewal or churn risks.
• Support proactive risk reviews for strategic and enterprise accounts.
• Manage pivotal customer issues and concerns through the team and handle escalated issues directly.
• Lead at-risk customer project post-mortems and ensure preventive actions are implemented.
• Meet the stated 30-, 60-, and 90-day measures of success, including learning team roles and services offerings, navigating Salesforce, identifying and remediating at-risk engagements, advising Sales, building reports and playbooks, and conveying product and project value to customers.

Benefits

• Competitive compensation and health coverage.
• Time off.
• Additional commission-based compensation eligibility.
• Bonus potential.
• Equity for eligible roles.
• Monthly Flex Fund stipend.
• Pension/401k plans.
• Flexible benefits designed to support employees and their loved ones through diverse circumstances and life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed