Manager, Production Operations - Bluffton, SC (58)

Five-Star AudioVisual•Bluffton, SC

3d•$55,000 - $65,000•Onsite

About The Position

The Manager, Production Operations oversees daily floor operations and technician workflow to ensure equipment and services are delivered on time, in proper working order, and according to client and hotel specifications. The role manages inventory control to maintain appropriate stock levels and ensure equipment safety, security, and quality. The manager attends key hotel meetings, including BEO and pre-production meetings, as needed; reviews client billing for accuracy and approval; and promptly communicates potential issues to the Director and/or Experiential Event Producer. The position also ensures implementation of the Experiential Method, reviews quotes, and recommends cost efficiencies in line with company standard operating procedures. The manager delivers exceptional customer service and develops relationships with clients, team members, neighboring Five-Star locations, and vendors. They meet with guests onsite to ensure their needs are met and equipment is set up and functioning properly, maintain professional standards, and supervise and mentor operational staff. The role fosters a positive working environment, supports professional development and training, and ensures team members are trained on relevant company systems and software.

Requirements

At least 3 years of hands-on experience in the events and audiovisual industry.
Experience with audio equipment and systems, including microphones, speakers, sound systems, and channel mixers.
Experience with video equipment, including cameras, LCD/LED screens, projectors, and monitors.
Experience with lighting equipment and setups, including GOBOs, gels, uplighting, stage lighting, and basic lighting kits.
Advanced knowledge of PC and Mac operating systems and software.
Advanced knowledge and experience in event A/V setups, strikes, and programming.
Demonstrated leadership ability and the ability to achieve results through others.
Strong planning, organizational, and problem-solving skills.
Collaborative team player with a service-first mindset.
Exceptional customer service or hospitality experience.
Excellent interpersonal, communication, and negotiation skills.
Valid driver's license and clean driving record, required to operate company vehicles.
Ability to travel for large-scale events.

Nice To Haves

AV certification or related coursework.

Responsibilities

Oversee daily floor operations and technician workflow to ensure equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
Manage inventory control procedures to maintain appropriate stock levels and ensure equipment safety, security, and quality.
Attend key hotel meetings, including BEO and pre-production meetings, as needed.
Review client billing for accuracy, obtain approval, and promptly communicate potential issues to the Director and/or Experiential Event Producer.
Ensure implementation of the Experiential Method across operations.
Review quotes and recommend cost efficiencies in accordance with company standard operating procedures.
Cultivate strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
Meet with guests onsite to confirm their needs are met and equipment is set up and functioning properly.
Maintain a polished, professional image and ensure the team upholds Employee Handbook and hotel standards.
Supervise and mentor operational staff to support client satisfaction and optimize revenue through precise onsite execution.
Foster a positive working environment rooted in Five-Star's core values.
Drive professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
Use company systems and software effectively and ensure team members are trained on relevant platforms.