Manager, Production Equipment Tech Support

Broadridge•South Windsor, CT

21h•Onsite

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Manager, Production Equipment Tech Support to join our team in South Windsor, Connecticut. We are looking for someone to provide effective leadership to maximize the productivity, efficiency, quality and associate engagement of our Tech Support and Production Operations teams.

Requirements

At least 5 years of production operations, manufacturing or related experience, preferably in management capacity.
Proven leadership skills.
Must be able to lead courageously and develop associates to maximize their potential.
Strong PC/systems skills including proficiency with Microsoft Office (Word, Excel, PowerPoint, MS Project, Visio).
Strong analytical skills.
Ability to work with budgets and analyze data to make operational decisions that improve productivity, efficiency and quality.
Strong project management skills.
Must be able to multi-task and effectively manage multiple priorities in a fast-paced environment.
Strong interpersonal and communication skills (both written and verbal).
Must be able to adapt communication style to interact effectively with associates at all levels of the organization.
Ability to stand for long periods of time.

Nice To Haves

Bachelor’s Degree Business Administration preferred.
Strong technical/mechanical skills is a plus.
Electrical/mechanical and electronics repair a plus.

Responsibilities

Provide effective leadership to assigned staff to maximize the productivity, efficiency, quality and associate engagement of our Tech Support and Production Operations teams.
Establish and strengthen team culture with care and consistent attention.
Maintain and optimize effective communication with partners in operations, management, assigned staff, and peers.
Effectively deal with personnel related issues and ensure assigned staff are effectively utilized to optimize team performance.
Provide ongoing feedback to assigned staff through team and 1:1 discussions and via periodic performance reviews.
Ensure department personnel receive appropriate training/cross-training, including the development and implementation of certification processes.
Work with Production Operations Management and assigned staff to support machine operator training.
Work closely with resources nationally both internal and external (vendors) to facilitate training sessions.
Provide direction and support to all production mechanics as required.
Monitor all work in progress ensuring constant production workflow and timely equipment repairs.
Ensure all assigned staff accurately utilize call light monitoring system(s) to track service requests and performance.
Leverage database/system reports to optimize team performance, including making scheduling, staffing, training and procedural adjustments.
Identify and implement process improvements to drive productivity, efficiency and quality.
Work with the Vice President of Production Equipment Technical Support and appropriate vendors to develop and implement preventive maintenance schedules.
Monitor records of preventive maintenance performed on equipment and ensure maintenance is performed according to scheduled deadlines.
Keep informed of all new technology and equipment used by Technical Support/Production Operations and develop technical skills.
Fill in and assume all Management responsibilities in the Department VP’s absence.
Meet or exceed KPI’s (Efficiency, Uptime, Response & Wrench Time).
Optimize parts inventory levels/costs.
Monitor and report on valuations and adjusted inventory levels bi-weekly/monthly.
Perform other duties/responsibilities as needed or assigned.