Manager, Production Controller Operations

Chewy•Houston, TX

2d•Onsite

About The Position

The Manager, Production Controller Operations develops data-driven operational plans for Outbound, Inbound, Replenishment, and Inventory Control, aligning execution with company goals. The role leads prior-day and pre-shift planning, monitors adherence, analyzes performance and attendance trends, and coordinates with Capacity Planning, Process Engineering, Fulfillment Execution Technology, Finance, operations, and flow teams. It develops local tools for recording and interpreting data, validates operational cost inputs, benchmarks performance, and identifies opportunities to optimize warehouse processes. The position drives continuous improvement using PMBOK standards, DMAIC, Lean techniques, and root cause analysis. It supports daily flow operations, floor leaders, change management, site projects, and bottom-up planning toward VCPU targets, including labor plan adjustments and adherence. The manager owns facility Inventory Control operations, leads the inventory control team, monitors inventory and quality metrics, and develops action plans with the regional FC Quality team. Responsibilities also include count accuracy, inventory adjustments and research compliance, VLCU execution, Oracles/LIAs/RDR research, damage reduction, EOQ/EOP SOX compliance, WBR, and Weekly RDR Review. The position is based at Chewy’s Houston, Texas office and requires 10% domestic travel. It supervises one Production Control Area Manager (PC AM).

Requirements

Bachelor’s degree in Supply Chain Management, Finance, Business Administration, or a related field and 5 years of experience as a Supply Chain Manager or in a related position/occupation; alternatively, a master’s degree in one of these fields and 2 years of such experience.
Experience or coursework in operations management principles for designing, managing, and improving processes to align supply and demand, increase efficiency, and meet service-level objectives.
Experience or coursework in supply chain systems and functions, including procurement, forecasting, inventory control, transportation, and reverse logistics.
Experience or coursework in conformance quality control, performance quality improvement, and DMAIC frameworks.
Experience or coursework in warehouse processes involving inventory receiving, storage, reconciliation, adjustment processing, and fulfillment execution.
Experience or coursework analyzing inventory data and applying forecasting, optimization, and simulation techniques to improve inventory control and reduce errors.
Experience or coursework in project management practices, including task definition, budgeting, scheduling, variance tracking, and team coordination using software tools.
Experience or coursework with warehouse execution systems (WMS), order lifecycle workflows, and standard operating procedures for inbound, outbound, and inventory processes.
Experience or coursework supporting cross-functional continuous-improvement projects using Six Sigma, Lean, and root cause analysis methods.

Responsibilities

Create comprehensive, data-driven execution plans for Outbound, Inbound, Replenishment, and Inventory Control that align with company goals and targets.
Lead creation and modification of prior-day and pre-shift plans for each department and supervise adherence.
Liaise with network teams across Capacity Planning, Process Engineering, and Fulfillment Execution Technology.
Track and analyze historical performance, attendance, and other metrics to support accurate operational planning and execution.
Develop and implement local technologies to record and interpret data for decision-making.
Validate operational cost inputs in partnership with Finance.
Provide benchmarking data to compare performance across shifts, weeks, or similar sites.
Foster collaboration between operations and flow teams for communication and coordination during shifts.
Conduct regular audits and identify opportunities to optimize warehouse operations.
Drive continuous improvement in accordance with PMBOK standards.
Steer site activities and project meetings based on metric trends, using DMAIC and Lean techniques.
Assess action-item ROI and influence departmental standard work.
Support change-management actions across departments.
Support daily flow operations and floor leaders with root cause analysis.
Create bottom-up plans to VCPU targets and manage labor plan adjustments and adherence.
Own facility Inventory Control operations.
Analyze inventory-control and quality trends and develop action plans with the regional FC Quality team.
Ensure count accuracy, net and gross adjustments, research compliance, VLCU execution, Oracles/LIAs/RDR research, and damage reduction.
Own EOQ/EOP SOX compliance, WBR, and Weekly RDR Review.
Lead the inventory control team to streamline operations and achieve targets.
Supervise one Production Control Area Manager (PC AM).