ICBA PAYMENTS OPERATIONS - MANAGER, PRODUCT

ICBA•Atlanta, GA

2d•Hybrid

About The Position

The Manager, Product plays a key role in identifying strategic opportunities, evaluating solution providers, developing business cases, and coordinating successful launches. The Manager, Product combines payments expertise, financial analysis, market intelligence, and stakeholder management to help ICBA Payments maintain competitiveness and deliver meaningful value to community banks. The role brings the strategic insight, research, diligence, and cross-functional coordination needed to evaluate opportunities, recommend solutions, and help bring the right capabilities to market. Community banks partner with ICBA Payments to offer competitive, feature-rich, and progressive card issuing solutions to their customers. ICBA Payments leverages its partnerships, deep understanding of payments, strategic vision, and technology ecosystem to help community banks achieve parity with larger financial institutions.

Requirements

Bachelor's degree and/or 10 years of experience required
4+ years in a strategic, product, financial, partnerships, consulting, or vendor evaluation capacity preferred.
Payments issuer experience preferred.
Experience working with card processors, payment networks, fintech partners, or related payment ecosystem participants preferred.
Strong financial and analytical background, with a demonstrated ability to build and defend business cases.
Experience evaluating vendors, conducting due diligence, or supporting procurement-style decision processes preferred.
Excellent written and verbal communication skills, including the ability to synthesize complex information into concise executive-level recommendations.
Ability to work independently in accordance with general plans, policies and procedures.
Understanding of card payments, interchange, network economics, and emerging payment technologies preferred

Responsibilities

Monitor market trends, competitive dynamics, and portfolio performance to identify opportunities for new or enhanced solutions across fraud, digital enablement, loyalty, portfolio optimization, and emerging payment rails.
Develop strategic recommendations that help ICBA Payments maintain competitive parity and differentiation for community banks.
Identify process and product improvements across ICBA Payments portfolio of services and solutions.
Build requirements documentation for prioritized opportunities, capturing internal stakeholder needs before engaging external providers.
Lead evaluation efforts and develop recommendations for executive decision-making.
Identify and assess competing providers, typically evaluating four to five alternatives per solution category.
Review solution capabilities, competitive positioning, implementation considerations, processor and network compatibility, commercial terms, and references.
Conduct structured due diligence and present findings, tradeoffs, and recommendations to leadership.
Build financial models for recommended solutions, including cost structures, revenue opportunities, pricing considerations, return on investment, and scenario analysis.
Partner with sales, marketing, operations, and other stakeholders to ensure recommendations reflect organizational priorities and member bank needs.
Develop business cases that support informed decision-making and resource prioritization.
Coordinate with internal teams and external partners to bring selected solutions to market.
Own P&L for products brought to market.
Build alignment across internal stakeholders, including sales, marketing, operations, risk, and executive leadership, to support successful implementation and adoption.
Support launch planning and execution to ensure a coordinated go-to-market approach.
Own ongoing management of vendor relationships and solution performance after launch, including performance monitoring and periodic business reviews.

Benefits

Generous and competitive benefits package
401(k) savings plan offering 100% employer match of up to 6% of annual earnings.
Hybrid work environment
monthly work from home stipends
flexible work hours
Fitness discounts
telemedicine
on-demand therapy
work-life balance tools
Tuition reimbursement
allowances for professional development
Frequent company social events
Friendly and inclusive workplace culture