Manager Product Support 1 - 29066

HII's Mission Technologies division•Pocasset, MA

1d•$84,160 - $110,000•Onsite

About The Position

This opportunity resides with Uncrewed Systems (UxS), a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software. HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs). HII’s Leadership Capability Framework defines the standard of excellence expected of all leaders across Mission Technologies. Leaders are accountable for modeling these capabilities and building them within their teams: Know & Grow Your People – Develop talent, empower teams, and build an inclusive environment. Build Relationships – Strengthen trust, collaboration, and cross-functional partnerships. Take Ownership – Drive accountability, execution excellence, and results. Customer First – Anticipate mission needs and deliver value to our partners. Shape the Future – Inspire innovation and align work with strategic priorities. Act with Urgency – Make informed decisions and move with purpose. These capabilities define how leaders inspire teams, deliver results, and shape the future of Mission Technologies. Come join HII!! Where hard stuff is done right...The Global Customer Service & Sales Manager is responsible for driving customer satisfaction, aftermarket revenue growth, and operational excellence across the UxS aftermarket space. This role leads customer engagement initiatives, oversees the global aftermarket sales pipeline including direct oversight of customer service operations and pipeline management of the Integrated Logistics Support organization. This role will develop strategic service offerings to support long-term customer success. Serving as a key liaison between customers, account managers, technical teams, and program leadership, the Global Customer Service & Sales Manager ensures consistent execution of aftermarket sales, training, repair support, and customer service activities. This position provides leadership to customer service and technical support personnel while supporting strategic business objectives and acting as a deputy to the Program Manager as required.

Requirements

Experienced in such systems analysis, spares, provisioning, technical data, training maintenance/modifications, support equipment and facilities.
4 years relevant progressive experience with Bachelors in related field; 2 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 8 years relevant progressive experience.
Must be able to obtain and maintain a government clearance.

Nice To Haves

Experience with AUV's

Responsibilities

Coach and develop Customer Service and Technical Support personnel to improve responsiveness, accountability, and customer outcomes.
Establish team objectives, performance metrics, and best practices for customer engagement and service delivery.
Provide leadership and oversight of customer service execution and processes for all repair depots
Own and manage customer satisfaction metrics across all supported programs.
Meet regularly with customers to assess satisfaction, identify emerging needs, and strengthen long-term relationships.
Support high-visibility customer programs, serving as a liaison between customers and internal stakeholders.
Administer Salesforce and Jira associated business processes supporting the UxS Aftermarket Pipeline.
Provide direct oversight of repair depots aftermarket pipeline, ensuring global alignment, opportunity tracking, and service consistency.
Develop and implement sales best practices, training, and performance metrics to improve opportunity conversion and customer engagement.
Manage the global aftermarket training schedule and coordinate resources to ensure successful course execution.
Develop new training offerings, custom coursework, and customer‑specific learning solutions.
Expand training-related revenue opportunities through new service offerings and customer engagement initiatives.
Coordinate cross‑functional activities between customers, engineering, operations, logistics, and program management teams.
Support operational planning and execution for aftermarket repairs, training, spares, and customer support activities.
Support strategic planning, customer communications, and business operations across the UxS aftermarket organization.