Manager, Product (ROPS - Revenue Operations)
About The Position
The ROPS Manager of Product is a key leadership role responsible for shaping the vision, strategy, and execution of products that power DaVita’s Revenue Operations (ROPS). This individual will lead a team to implement and enhance business systems and processes, driving significant improvements across multiple business teams. This role requires a blend of strategic thinking, deep analytical rigor, user empathy, and team leadership. The Manager, Product will translate complex operational needs, user insights, and business objectives into a clear product roadmap, defining and managing Objectives and Key Results (OKRs) to ensure every feature delivered advances business outcomes and improves the teammate experience. As a people leader, this manager will also be responsible for coaching and developing a team of analysts.
Requirements
- Bachelor’s degree or commensurate work experience is required.
- A minimum of 6+ years of applicable work experience is required. Experience in product management, consulting, strategy, or operations is highly relevant.
- Advanced knowledge and experience working within the Software Development Life Cycle (SDLC) and with agile methodologies are required.
- Expertise with tools such as JIRA, Confluence, or similar project management and documentation software.
Nice To Haves
- Experience managing other teammates or leading project teams is strongly preferred.
- Experience in healthcare and/or the revenue cycle is preferred.
- Experience conducting user interviews, usability tests, or workflow analysis is preferred.
- Proficiency in one or more analytical or report-building tools such as Excel, SQL, or Tableau is preferred.
Responsibilities
- Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals.
- Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities.
- Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems.
- Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy.
- Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption.
- Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers.
- Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities.
- Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives.
- Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability.
- Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment.
- Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects.
- Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap.
- Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments.
- Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement.
- Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work.
- Foster a collaborative and high-performing team culture centered on innovation and continuous improvement.
- Manage teammate performance, including goal setting, evaluations, and professional development.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
