Manager, Product & Pricing Operations

Salesforce • Toronto, ON

3d

About The Position

Salesforce is seeking a high-caliber Manager to join our Product & Pricing Operations team, with a specialized focus on Technical Project Management and Data Analytics. In this role, you will lead complex, cross-functional initiatives to ensure our Lead-to-Cash ecosystem is operationally ready and optimized through data-driven insights. You will collaborate with product managers to assess product readiness, provide solution guidance, and mitigate risks.

Requirements

• Strong functional knowledge of Salesforce CRM and CPQ, including product and price book management.
• Advanced Excel skills (formulas, pivot tables, macros) and a demonstrated ability to analyze large datasets to identify patterns and troubleshoot configurations.
• 5+ years of experience in complex business environments, with a preference for Quote-to-Cash or New Product Introduction (NPI) processes.
• Practical understanding of how Generative AI or Predictive Analytics (e.g., Salesforce Einstein, Agentforce) can be applied to streamline business operations and reporting.
• Proven experience applying project management frameworks (PMP or PRINCE2 preferred) to drive projects with full autonomy.
• Experience staging and deploying configuration data, troubleshooting release blockers, and managing production incidents.
• Ability to design scalable "future-state" processes that improve system stability and cross-functional reporting.
• Effective written and verbal skills with the ability to present technical findings to executives for strategic decision-making.
• A self-starter who thrives on resolving complex problems and considering downstream impacts.
• A collaborative attitude focused on empowerment and achieving results within cross-functional teams.

Responsibilities

• Work with product, strategy, and finance stakeholders to design solution recommendations and detect operational gaps in delivering novel products.
• Deeply understand Lead-to-Cash operations to design and document scalable new processes, assist with release management, and produce comprehensive process documentation.
• Build reports and analyze large datasets to optimize system performance and drive informed decision-making.
• Act as a self-directed, team-oriented leader capable of translating the needs of technical and business users into successful project outcomes.
• Gain cross-functional agreement on business requirements, track project milestones, and communicate status and needs effectively to leadership.

Benefits

• AI agents accelerate your impact so you can do your best.
• Accommodations if you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
• The base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed